Infobip

Associate Director – Growth

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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Job Level

Senior

About the role

  • Drive customer satisfaction, retention, and growth for assigned customers
  • Lead and develop a team of Customer Growth Executives
  • Foster relationships with customers
  • Conduct regular performance check-ins and development plans
  • Allocate resources and manage workload distribution
  • Track and report on customer health and team performance
  • Champion a collaborative team culture

Requirements

  • 2-5 customers account management experience
  • managing teams of 8-10
  • leading strategic account planning
  • daily guidance and mentorship of Customer Growth Executives
  • monitoring KPIs
  • collaborating with cross-functional teams
  • operational excellence practices
Benefits
  • flexible work arrangements
  • Employee Stock Ownership Plan (ESOP)
  • competitive salary and rewards
  • time off when it matters most
  • internal mobility
  • mentorship
  • global opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementstrategic account planningKPI monitoringperformance tracking
Soft Skills
customer satisfactionteam leadershiprelationship buildingmentorshipcollaborationresource allocationworkload managementoperational excellence