Infobip

Solution Engineer

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • California • New Jersey • United States

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Salary

💰 $100,000 - $130,000 per year

About the role

  • Help customers and/or partners understand the value of Infobip solutions and services
  • Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
  • Design new and innovative solutions to meet customers’ business needs
  • Collect the technical requirements and design technical solutions and service integration plans
  • Handle technical and security questionnaires
  • Conduct captivating demos and POCs
  • Conduct scoping exercises and provide service quote estimation
  • Implement solutions for new and existing customers
  • Deliver comprehensive and precise technical documentation
  • Configure/customize Infobip solutions to meet customer’s business requirements
  • Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
  • Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
  • Create conversational workflows and strategies for Answers and other Infobip products
  • Contribute to internal initiatives and focus on continuous development
  • Document solutions and best practices and share them within the department

Requirements

  • Minimum 2 to 4 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles
  • Experience in a technical role in the Telecommunications industry, CPaaS/SaaS space
  • Experience with Voice products is highly valued
  • Excellent communication skills (both written and verbal) to clients, partners, and colleagues
  • Engineering background and passion for IT and technology
  • Ability to create, test, and validate APIs to ensure stable, scalable, and high-quality integrations
  • Proactive and creative approach to attend to clients’ needs
  • Project management experience is a must
  • Thrives in a fast-paced and dynamic environment
Benefits
  • Medical, Dental, and Vision insurance
  • Basic life insurance
  • 401(k) plan participation with company match
  • Short-term and long-term disability insurance
  • Wellness plan of up to $500/year pro-rated based on hire date
  • PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
  • Additional leave time for marriage, relocation, bereavement, and other major life events
  • Twelve (12) weeks of paid parental leave
  • Participation in employee share ownership plan (ESOP)
  • Fourteen (14) paid holidays annually
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system integrationsAPI creationAPI testingAPI validationtechnical documentationsolution designservice integrationproject managementVoice productsCPaaS
Soft Skills
communication skillsproactive approachcreative problem solvingcustomer engagementcollaborationtime managementadaptabilityconsultingpresentation skillsteamwork