Account Executive, Member Services
Info-Tech Research Group
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Create and execute sales and service activity plans.
- Manage member life-cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
- Complete scheduled and ad hoc data queries of our CRM.
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
Requirements
- University degree
- 3+ years of Account Management experience, with a proven track record of success
- Experience working in the IT Research and Advisory market
- Experience working as part of a team an asset.
Benefits
- Competitive compensation and comprehensive benefits package
- Hybrid working model – 4 days in-office, 1 day remote
- Generous time-off policy, including summer hours and a winter holiday break
- Funding for training, courses, and professional development
- Employee scholarship programme and long-service awards (including travel incentives)
- “Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day !
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementdata queriesCRM management
Soft Skills
communicationteamworkcustomer serviceorganizational skills
Certifications
university degree