Infinx

Full-stack Engineer

• Drive the design, development, and delivery of business-critical software solutions.
• Partner with Product Managers, Business Analysts, Architects, and business stakeholders to understand complex business challenges.
• Lead requirements analysis sessions and identify gaps, risks, dependencies, and opportunities for improvement.
• Translate complex business needs into scalable technical solutions and implementation strategies.
• Lead the breakdown of epics and initiatives into well-defined user stories and technical tasks.
• Ensure requirements are clearly defined, actionable, and aligned with product goals.
• Lead the design, development, testing, and maintenance of web application and backend services.
• Establish and enforce coding standards, development practices, and architectural guidelines.
• Mentor and coach Product Engineers at all levels.
• Collaborate closely with Product Management, QA, UX/UI, DevOps, and other engineering teams.

Lead Product Engineer

Support Engineer

• Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting
• Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals
• Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools
• Administer Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissions
• Configure, deploy, and maintain new user devices in compliance with company standards and security requirements
• Perform system patching, updates, and endpoint maintenance across devices
• Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling
• Support and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issues
• Provide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime
• Document all incidents, resolutions, and procedures in the IT ticketing system and knowledge base
• Collaborate with other IT staff to identify recurring technical problems and implement process improvements
• Provide remote user support and coordinate resolutions for other office locations as required

IT Support Technician, Level 2

• Provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments
• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines
• Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software
• Maintain inventory levels and facilitate and track shipments of IT equipment to end users
• Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions
• Monitor and complete all support and project-related tasks and activities
• Enter, monitor, and complete all entries in the Support Desk tracking system
• Interact with Subject Matter Experts (SMEs) from other IT teams to resolve user issues
• Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established
• Identify and work with Cyber Team support staff to rectify any noted deficiencies

IT Field Support Technician

Medical Billing and Coding

• Accurately assign and appropriately sequence ICD-10 and CPT codes and all applicable modifiers
• Contact clients as appropriate when documentation in the medical record is inadequate, ambiguous or unclear for coding purposes
• Monitor regulatory and payer changes as they apply to diagnostic and procedure coding
• Research and resolve coding related system edits, payer rejections and insurance denials
• Identify system edit, payer rejection, and insurance denial trends for client policy and procedure improvement
• Maintain up to date knowledge of the current changes of coding practices by continuing education and reading resource material
• Other innovative and progressive duties as assigned

Lead Product Engineer

IT Support Technician, Level 2

IT Field Support Technician

Coding Specialist