IT Support Technician, Level 2

Infinx

Level 2 IT Support Technician providing advanced technical assistance to end users in a fast-paced healthcare environment. Supporting key healthcare applications and maintaining system stability.

Posted 5/30/2026full-timeDeerfield Beach • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting
Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals
Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools
Administer Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissions
Configure, deploy, and maintain new user devices in compliance with company standards and security requirements
Perform system patching, updates, and endpoint maintenance across devices
Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling
Support and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issues
Provide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime
Document all incidents, resolutions, and procedures in the IT ticketing system and knowledge base
Collaborate with other IT staff to identify recurring technical problems and implement process improvements
Provide remote user support and coordinate resolutions for other office locations as required

Requirements

What you’ll need

Bachelor’s degree in Information Technology or related discipline or 3+ years of experience in technical field
4-6 years of hands-on experience in desktop/user support within a corporate environment
Strong working knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools
Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
Strong analytical, documentation, and problem-solving skills
Ability to work independently while managing multiple concurrent support requests
Certifications such as CompTIA A+, Network+, or Microsoft MD-102/ M365 Certified: Modern Desktop Administrator preferred
Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred
Exposure to Hyland OnBase Workflow and WorkView, Revenue Manager, and Cerner applications preferred
Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred

Benefits

Comp & perks

Access to a 401(k) Retirement Savings Plan
Comprehensive Medical, Dental, and Vision Coverage
Paid Time Off
Paid Holidays
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingendpoint managementsystem patchinguser account managementsoftware supportremote user supportVPN troubleshootingdocumentationproblem-solving

Soft Skills

analytical skillsindependent workmulti-taskingcollaboration

Certifications

CompTIA A+Network+Microsoft MD-102M365 Certified: Modern Desktop Administrator