Business Development and Marketing Manager – Sectors and Clients, Energy and Natural Resources
DLA Piper
Customer Marketing Manager
Infinx
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Launch and scale a customer referral and advocacy program that generates new logo and expansion opportunities
- Build a customer reference pool and manage participation in case studies, testimonials, analyst interviews, NPS/KLAS surveys, and webinars
- Use AI features in our GTM tech stack to transform meeting transcripts, surveys, and customer success notes into stories, quotes, and ROI narratives
- Partner with Customer Success, Sales, and Product teams on onboarding, adoption, and renewal/expansion communications
- Tie advocacy engagement directly to retention and track renewal lift among advocates
- Build customer expansion kits (proof slides, ROI benchmarks, case study snippets) for CSMs to use in QBRs and cross-sell/upsell conversations
- Provide Sales with Customer Proof Kits and support late-stage deals with reference management and proof stories
- Run an employee + customer amplification program on LinkedIn using AI to repurpose advocacy into posts, infographics, and short-form videos
- Operationalize and modernize NPS/CSAT/KLAS follow-up and regularly feed insights to GTM, product, sales, and customer success teams
Requirements
- 5-7 years in B2B SaaS or healthcare tech marketing with proven experience in customer advocacy, referrals, or lifecycle marketing
- Experienced with Salesforce and Hubspot customer marketing automation (nurtures, renewal comms, segmentation)
- Comfortable using AI tools like ChatGPT to scale advocacy and comms
- Strong storyteller who can frame outcomes as AI-enabled success stories for RCM leaders
- Collaborative across GTM, CS, Sales, and Product teams
- Analytical ability to measure success by pipeline, renewals, and expansion impact, not vanity metrics
- Healthcare or RCM experience is a plus but not required
Benefits
- Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Pet Care Coverage.
- Employee Assistance Program (EAP).
- Discounted services.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer advocacyreferral marketinglifecycle marketingstorytellinganalytical skillscustomer marketing automation
Soft skills
collaborationcommunicationcreativityanalytical thinking
