Senior IT Account Executive
Infinity Group UK
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 £65,000 - £75,000 per year
Job Level
About the role
- Accountable for meeting and exceeding individual targets.
- Communicate with clients to assess their requirements and continually identify areas of potential growth within the existing client base (gap analysis).
- Build strong relationships with clients to maintain business and to acquire new customers by confidently promoting the company brand and products to clients.
- Collaborate with the internal departments of the organisation to ensure client requirements are met.
- Resolve complaints and keep track of all processes pertaining to every client account.
- Act as the client’s representative in the organisation to facilitate the best customer service for each client.
- Collect and analyse data about consumer behaviour to understand trend changes in clients’ needs.
- Ensure that data is accurately recorded and kept up-to-date on the company CRM system.
- Take leadership of all proposals, plans and pitches and strive to exceed client expectations.
- Continue to improve knowledge of Infinity’s product range including new product introduced.
- Implement and maintain retention strategy plans for all assigned clients using white space, value maps and roadmaps.
Requirements
- Outstanding problem-solving skills to address clients’ complaints or needs
- An updated understanding of consumer behaviour in our industry
- Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
- Analytical skills for analysing clients’ data
- Multitasking and time management skills to manage multiple clients and tasks at the same time
- Advanced negotiation and motivational skills
- Attention to detail and strong organisational skills
- Strong verbal and written communication and interpersonal skills
- Confident when dealing with difficult situations and decisions
- Sandler selling techniques would be an advantage
Benefits
- Unlimited Annual Leave
- Private Healthcare
- Life Assurance
- Company Shares
- Electric Car Scheme
- Flexible Working
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisgap analysisCRM systemretention strategySandler selling techniques
Soft skills
problem-solvingcustomer serviceinterpersonal skillsanalytical skillsmultitaskingtime managementnegotiationmotivational skillsattention to detailorganizational skills