Infinite Health Collaborative

Intake Specialist

• Responsible for the registration and scheduling of patients in a call center environment
• Accurately and efficiently schedule new and existing patients
• Answer a high volume of inbound calls in a timely, pleasant and professional manner
• Communicate all pertinent patient information
• Verify and document insurance information
• Maintain and update assigned appointment reports

Patient Intake Services Specialist

• Responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.
• Accurately and efficiently schedule new and existing patients in the current practice management system.
• Answer a high volume of inbound calls in a timely, pleasant, and professional manner.
• Communicate all pertinent patient information regarding their call to include: appointment information, directions, check-in times, referral information, and copayments.
• Verify and document insurance information as defined by current business practices.
• Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Any and all other duties as assigned.

General

• Ensure professional communication with patients, clinic personnel, and outside vendors over the phone, via email or other written documentation and respond to all inquiries
• Maintain a working knowledge of health care plan requirements and health plan networks
• Verify and document insurance information as defined by current business practices
• Accurately post all payments received from patients, attorney offices and/or insurance companies
• Review Explanation of Benefits (EOB), research denials, rejections and/or excessive reductions
• Ensure appropriate forms are used when requesting adjustments, insurance transfers or other specific account changes
• Prepare, submit and ensure timely claim accuracy for all physician billing to third party insurance carriers either electronically or via hard copy
• Make outbound phone calls to patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy
• Take inbound calls from patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy
• Review and work any credit balances to determine if patient and/or insurance company refund is applicable

Patient Intake Services Specialist

Patient Intake Services Specialist

Denial Management Specialist