INDUSYS GmbH

Marketing

• Initial telephone contacts: You establish the first personal contact with potential customers and generate interest in our solutions.
• Research & data maintenance: You identify potential companies that could benefit from our services and maintain their information in our CRM system.
• Appointment scheduling: You coordinate appointments for our field sales team so our experts can conduct in-depth consultations.
• Support for campaigns: You participate in telemarketing campaigns and special projects to generate new leads and nurture existing contacts.

Telemarketing Representative – B2B, 20 hours/week

Customer Support

• Hotline service: Receiving and initially handling support requests (phone/remote)
• Support inbox: Managing and efficiently processing incoming emails
• Creating support tickets: Accurate recording and documentation in our ticketing system
• Ticket dispatching: Prioritizing and forwarding tickets to the appropriate support level
• Ticket system monitoring: Monitoring ticket status and ensuring timely resolutions
• On-call planning: Assisting with the organization of on-call schedules
• Scheduling maintenance appointments: Coordinating with customers and internal departments
• Monitoring and security: Monitoring our Sophos Central solutions and performing regular backup checks

Telemarketing Representative – B2B, 20 hours/week

IT Support Specialist, First-Level