INDUSYS GmbH

IT Support Specialist, First-Level

INDUSYS GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Hotline service: Receiving and initially handling support requests (phone/remote)
  • Support inbox: Managing and efficiently processing incoming emails
  • Creating support tickets: Accurate recording and documentation in our ticketing system
  • Ticket dispatching: Prioritizing and forwarding tickets to the appropriate support level
  • Ticket system monitoring: Monitoring ticket status and ensuring timely resolutions
  • On-call planning: Assisting with the organization of on-call schedules
  • Scheduling maintenance appointments: Coordinating with customers and internal departments
  • Monitoring and security: Monitoring our Sophos Central solutions and performing regular backup checks

Requirements

  • Completed vocational training in IT or equivalent professional experience
  • Basic knowledge of IT service and enjoyment of customer-facing work
  • Experience with ticketing systems is a plus
  • Strong communication and organizational skills
  • Independent, meticulous, and reliable working style
  • Team player with a willingness to learn and engage with new topics
Benefits
  • Flexible working hours: Home office available by arrangement
  • Secure position: We operate in a growing, future-oriented market and offer long-term prospects
  • Individual development opportunities: Professional training and personal growth
  • Friendly team: You can expect an open and collegial working atmosphere where we support each other
  • Empathetic leadership: We put people first — we rely on mutual trust rather than strict hierarchies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing systemsIT servicedocumentationsupport requests handlingbackup checks
Soft Skills
communication skillsorganizational skillsindependent workingmeticulousnessreliabilityteam playerwillingness to learn
Certifications
vocational training in IT