Industrious

Manager

• Strategic leadership of facilities operations across a 47-location regional portfolio, ensuring alignment with business goals and acting as a trusted peer to senior leaders.
• Full accountability for a multi-million dollar OpEx and CapEx budget, balancing strict cost control with smart investments in preventative maintenance.
• Partnership with the Design & Construction and Launch teams as new locations open across the West, ensuring every site is operationally ready from day one
• The growth and development of a team of Facilities Managers and Field Technicians, building a high-performing unit that embodies ownership and customer focus.
• Vendor and partner relationships at scale, negotiating contracts and driving accountability across multiple markets to deliver consistency.
• Crisis management and business continuity across the region, guiding teams through emergencies with composure and swift resolution.

Senior Facilities Manager

Director

• Own member experience, sales, operations and P&L performance for your region, informed by quantitative and qualitative feedback
• Help to identify the right markets for us to grow within your region. You’ll attend regular meetings with our real estate team as they try to validate everything from market demand to pricing as we evaluate potential new locations.
• Oversee the launch of our new locations, working closely with our Real Estate, Design, Sales, Marketing and Launch teams.
• Strengthen your regional team (5-8 General Managers, each of whom manages teams of Member Experience Managers and Associates in their respective markets) and develop future Industrious leaders through positive role modeling, coaching, and performance management
• Serve as the regional face of the business, including playing a role in negotiations with large prospective members and resolving challenging member relations issues
• Make the business better by improving Industrious’ strategy, systems and processes

Regional Director – Central

• Own member experience, sales, operations and P&L performance for your region, informed by quantitative and qualitative feedback
• Help to identify the right markets for us to grow within your region. You’ll attend regular meetings with our real estate team as they try to validate everything from market demand to pricing as we evaluate potential new locations.
• Oversee the launch of our new locations, working closely with our Real Estate, Design, Sales, Marketing and Launch teams.
• Strengthen your regional team (9-10 General Managers, each of whom manages teams of Member Experience Managers and Associates in their respective markets) and develop future Industrious leaders through positive role modeling, coaching, and performance management
• Serve as the regional face of the business, including playing a role in negotiations with large prospective members and resolving challenging member relations issues
• Make the business better by improving Industrious’ strategy, systems and processes

Regional Director

Financial Planning and Analysis

• Own the relationship with strategic landlord partners, serving as the lead communicator for asset performance, financial returns, and complex P&L transparency
• Communicate financial performance clearly to both internal and external stakeholders, collaborating on strategies to drive results and leveraging financial acumen to drive high stakes LL negotiations.
• Own the monthly reporting on network fundamentals and use the insights to recommend practical ways to improve performance across our global portfolio.
• Construct analysis/unit economic models that help the business maximize cash flow.
• Support the annual budgeting process by developing and maintaining complex financial models that drive decision-making forward thinking strategy.
• Run ad-hoc landlord financial analyses and juggle multiple projects to support strategic priorities and executive decisions.
• Partner with cross-functional teams on unit and portfolio-level analysis, turning data into clear, actionable solutions.

Manager, Global Real Estate Finance

Product Operations

• Own the revenue streams for our Non-Private Office (NPO) products in North America. You’ll deliver against ambitious revenue targets.
• Develop and execute pricing strategies, including dynamic ones, for our memberships and products including our On Demand and membership products.
• Leverage AI to expand and streamline our sales pipelines to drive results.
• Partner with Area Sales leads and Member Experience Managers to drive NPO sales and to deliver on the product.
• Directly support or lead sales as needed (e.g. enterprise clients, broker-referred leads, high revenue impact).
• Manage our highest impact accounts and partner with the operations team to support them in delivering an incredible experience to our most complex NPO customers.
• Use data sets (both quantitative and qualitative) to drive insights on our business and future product development.
• Establish and track toward our NPO OKRs for NPO performance.
• Analyze performance trends to tell the story of the needs of our customers and our members. Share insights with the rest of the company that drive decision making.
• Gather qualitative feedback from members through conversations and analysis of data sets to really understand the needs of our customers.
• Lead the execution and roll-out of new membership and product pilots and launches iterating rapidly based on user feedback and financial performance.
• Work with our Design and Unit Operations teams to make physical product improvements that will optimize our NPO product experience and growth.
• Support in defining the Digital Product roadmap for NPO products, specifically focusing on tools for pricing, booking, and member experience. Own the day to day execution of product roll outs in partnership with the digital team.
• Serve as the key subject matter expert for NPO products, and manage all NPO related projects and initiatives across multiple departments.
• Work closely with our G2M team to successfully deploy new product types, and to gather feedback for product iteration.
• As the revenue owner for NPO, you’ll partner with our FP&A and Accounting teams to manage reporting and forecast annual revenue.

Senior Facilities Manager

Regional Director – Central

Regional Director

Manager, Global Real Estate Finance

Product Operations Lead, Coworking