Industrious

Product Operations

• Own the revenue streams for our Non-Private Office (NPO) products in North America. You’ll deliver against ambitious revenue targets.
• Develop and execute pricing strategies, including dynamic ones, for our memberships and products including our On Demand and membership products.
• Leverage AI to expand and streamline our sales pipelines to drive results.
• Partner with Area Sales leads and Member Experience Managers to drive NPO sales and to deliver on the product.
• Directly support or lead sales as needed (e.g. enterprise clients, broker-referred leads, high revenue impact).
• Manage our highest impact accounts and partner with the operations team to support them in delivering an incredible experience to our most complex NPO customers.
• Use data sets (both quantitative and qualitative) to drive insights on our business and future product development.
• Establish and track toward our NPO OKRs for NPO performance.
• Analyze performance trends to tell the story of the needs of our customers and our members. Share insights with the rest of the company that drive decision making.
• Gather qualitative feedback from members through conversations and analysis of data sets to really understand the needs of our customers.
• Lead the execution and roll-out of new membership and product pilots and launches iterating rapidly based on user feedback and financial performance.
• Work with our Design and Unit Operations teams to make physical product improvements that will optimize our NPO product experience and growth.
• Support in defining the Digital Product roadmap for NPO products, specifically focusing on tools for pricing, booking, and member experience. Own the day to day execution of product roll outs in partnership with the digital team.
• Serve as the key subject matter expert for NPO products, and manage all NPO related projects and initiatives across multiple departments.
• Work closely with our G2M team to successfully deploy new product types, and to gather feedback for product iteration.
• As the revenue owner for NPO, you’ll partner with our FP&A and Accounting teams to manage reporting and forecast annual revenue.

Product Operations Lead, Coworking