Inductive Automation

Full-stack Engineer

• Leading or significantly contributing to medium-to-large feature releases; usually multi-person projects that cross engineering team boundaries
• Acting as a clear expert in one or more technical areas
• Contributing high quality, impactful technical contributions
• Participating in the design review process, seeking and providing constructive criticism
• Demonstrating ability to succeed in a wide range of complex situations across multiple axes: e.g. scale, uncertainty, interconnectedness
• Monitoring and adjusting team pace to instill urgency for success but protect from burnout
• Estimating and managing project timelines and risk
• Crossing team and service boundaries to solve problems
• Building relationships with stakeholders including customers, product managers, cross-functional partners, and external partners
• Contributing to defining strategic direction, planning the roadmap, escalating issues, and synthesizing feedback to ensure team success
• Ensuring that knowledge is shared amongst the team and does not position themselves or others as a single point of failure
• Mentoring multiple engineers, primarily L1 through L3
• Working through others, lifting the skills and expertise of those around them
• Advising manager with insights and recommendations to improve the team
• Participating in the hiring process, as needed (by submitting referrals, meeting candidates, attending recruiting events, or presenting externally)
• Participating in engineering interviews, as needed
• Completing thoughtful and constructive code reviews in a timely manner
• Meeting and maintains 6 month performance milestones provided by their manager
• Responsible for one or more product areas or other IC leadership role (Product Lead, Scrum Master, etc)
• [Product Lead] Understanding, vetting, and prioritizing all incoming defects and feature requests having to do with their product area, as well as taking an active role in the future big-picture planning
• [Product Lead] Participating in the Product Lead Council to collaborate with various stakeholders interested in their product area. Making decisions and acting as a subject matter expert for their respective product area
• [Product Lead] Authoring requests for comments (RFCs) for significant new product features or changes and working with stakeholders and the software engineering team to issue a final specification document upon ticket completion

Senior Software Engineer – Drivers

Client Services Representative

• Collaborating with the Co-Director of Support Services to manage the end-to-end hiring process, from defining roles to selecting team members
• Establishing the primary workflows, processes, and structural frameworks for the new team, ensuring seamless handling of all incoming company calls
• Designing and implementing protocols for fielding inquiries, ensuring a high first-call resolution rate or efficient escalation to the correct divisions
• Overseeing daily operations, including ticket queue management, workload distribution, and resolution of escalations
• Providing real-time coaching and regular 1-on-1 feedback sessions to ensure staff are meeting baseline expectations and developing professionally
• Facilitating the successful integration of new hires by overseeing their initial training and transition into the team
• Tracking and analyzing key performance indicators (KPIs)—such as ticket volume, resolution time, and customer satisfaction—to ensure team efficiency
• Performing consistent audits of ticket documentation and technical work to maintain high standards of accuracy and service quality
• Serving as the primary point of contact for sensitive customer escalations, ensuring timely and effective resolution
• Assisting in day-to-day operational planning, including shift coverage, meeting schedules, and workload distribution
• Meeting weekly with the Support Services Director to report on team progress, identify potential roadblocks, and discuss personnel concerns
• Contributing to the development of departmental goals and assisting in reviewing internal processes to improve the overall Support Services Division
• Working alongside other division leaders to ensure Support goals align with broader company initiatives and product updates
• Completing special tasks and or projects as assigned by the Director of Support Services
• Managing department budget, reassessing wants and needs of the department to ensure appropriate spending
• Delivering disciplinary actions, conducting performance reviews, and managing other long-term professional development deliverables

Client Services Manager

Operations

• Provide strategic leadership and operational oversight across company-wide operations
• Ensure strategy translates into disciplined execution in a fast-growing, technology-driven environment
• Responsible for designing, operating, and continuously improving the company’s operational engine
• Focus on removing operational friction, aligning priorities across departments, and enabling efficient scaling of the organization
• Serve as a key cross-functional integrator and execution partner to the Executive team

Senior Manager, Operations

System Administrator

• Administering, installing, and troubleshooting a variety of operating systems
• Performing systems maintenance tasks, such as system back-up, recovery, and file maintenance
• Scheduling, installing, and testing system software upgrades
• Configuring software and resolving technical problems
• Monitoring system performance and ensuring the reliability and availability of critical services
• Managing user accounts, permissions and access controls in accordance with security policies
• Developing and maintaining documentation for system configurations, processes and procedures
• Collaborating with cross-functional teams to support application deployment and troubleshooting
• Providing mentorship to junior system administrators
• Staying current with industry trends and emerging technologies to enhance system performance
• Assisting in developing and enforcing IT policies and procedures

Senior System Administrator

QA Engineer

• Validating low to medium complexity bugs and features
• Occasionally working on higher complexity issues with guidance from Senior Quality Assurance Engineers on medium to high complexity issues, where appropriate
• Building and maintaining automated test frameworks in all testing phases of service deployment process, encompassing both the back-end and front-end (e.g. contract, functional, performance, end-to-end, and UI testing)
• Performing PR reviews of automated tests submitted by other team members
• Assisting with the monitoring of nightly automation run reports
• Participating in testing contributions within the development lifecycle (e.g. validating bug fixes, conducting regression testing, and manual/automated test case development)
• Collaborating with the Development team in the implementation phase to ensure proper test coverage for a given issue or feature
• Designing, developing, and executing test plans that cover all functional requirements, with the ability to determine applicable test strategies for low to medium complexity bugs and features, in team-relevant product areas
• Demonstrating sufficient proficiency in all of the given team's product areas, and adequately testing all areas
• Demonstrating autonomy by maintaining progress on assigned tasks and leveraging resources effectively, and prioritizing unowned or undesirable work to help with team velocity
• Collaborating and effectively utilizing senior resources to improve personal technical skills
• Maintaining a proficient understanding of the company, our primary software deliverable and its purpose (Ignition), and our customer base
• Collaborating with Developers and Product Managers to clarify requirements and provide feedback on functionality, usability, and performance
• Identifying, documenting, and tracking defects using issue tracking tools, ensuring clear communication and resolution processes
• Staying up to date with industry trends, tools, and technologies to continually enhance testing strategies

Software Quality Assurance Engineer II – Microservices

• The Quality Assurance Engineer II develops and executes tests for all aspects of Ignition.
• Under the guidance of a Quality Assurance Group Manager, they are responsible for developing, maintaining and executing automated and manual tests, and for reporting on the progress and status of test activities.
• This includes validating and verifying new and improved features with a variety of testing tools and approaches, including both automated and manual execution within multiple applications (desktop, front-end (Web), back-end (API), and mobile).
• Additionally, the Quality Assurance Engineer II role is directly involved in building and testing production versions of the system.

Quality Assurance Engineer II

Sales Engineer

• Coordinating between Inductive Automation divisions to manage Sales Engineering Division calendars
• Briefing Sales Engineers and Application Engineers on upcoming meetings and events
• Acting as the point-of-contact for customers as needed to get them connected to an engineer
• Acting as a point-of-contact for team members during assigned internal projects
• Attending meetings for internal projects, taking meeting notes and completing any follow-up tasks
• Working with various stakeholders frequently to ensure the timely completion of internal projects
• Maintaining a high level of independence in projects and other responsibilities
• Working with other team members on scheduling, project management, interdepartmental coordination, and documentation
• Independently exploring and assisting in implementing improvements to methods and procedures for the Sales Engineering Division
• Educating and enforcing systems, processes, and procedures with cross-divisional teams
• Acting as a single point-of-contact for team members and customers on Security Questionnaires, Technical Questionnaires, and Requests for Information or Proposals (RFx).
• Coordinating support from cross-functional teams, including the Sales, Sales engineering, Software Engineering, Legal, and Finance Divisions to address items related to questionnaires and/or RFX
• Tracking Response deadlines and submission requirements
• Assisting in the maintenance of a library of proposal content, responses, and templates

Sales Engineering Coordinator II – Strategic Response

Administrative Assistant

• Coordinating corrections for any issues with the Integrator Program related tooling and metrics
• Assisting Core Sales Team with administrative tasks in HubSpot and project set-up in Asana
• Managing complex meeting schedules for the Core Sales Team, including preparing agendas and documenting meeting notes and action items
• Assisting with the preparation, formatting and clean-up of documentation specific to the Core Sales Team
• Assisting Core Sales Team management with the annual review process by compiling and organizing all necessary performance data (KPI’s)
• Generating and delivering sales reports by extracting and compiling relevant data from the CRM and other sources for leadership review
• Providing proactive administrative and operational support to the team
• Streamlining administrative processes, managing data entry into CRM systems and handling paperwork so Core Account Representatives can dedicate more time to prospecting and client engagement
• Facilitating communication and coordination by acting as a liaison between Core Account Representatives and other departments, resolving inquiries and program related issues
• Enhancing team organization and productivity by coordinating meeting schedules, maintaining vacation calendars to ensure proper coverage, and assisting with territory or account updates
• Strategizing and coordinating team events and offsite activities, managing all logistics for successful execution
• Overseeing the inventory, ordering, and distribution of branded swag and promotional items for the sales team and clients
• Administering team-wide surveys to gather and synthesize critical feedback for sales leadership