Inductive Automation

QA Engineer

• Validating low complexity issues (both bugs and features), adding test coverage where appropriate
• Contributing to automated test cases at an introductory level (i.e., small fixes and enhancements to existing tests)
• Participating in testing contributions within the development lifecycle including: validating bug fixes, conduct regression testing, and automation test case development
• Consistently meeting target threshold for regression test suite execution; add manual test cases where appropriate with guidance from Senior Quality Assurance
• Developing and executing test plans that cover all functional requirements, receiving consultation as needed for other applicable areas
• Demonstrating sufficient proficiency in multiple Ignition product areas within the team's scope and adequately test those areas
• Demonstrating autonomy by maintaining progress on assigned tasks and leveraging resources effectively
• Collaborating with the team and department, working with development to better understand features and provide feedback about functionality, as well as effectively using senior resources to improve personal technical skills
• Working to maintain a proficient understanding of the company, our customer base, our software (Ignition) and its purpose
• Documenting and tracking defects using issue tracking tools, ensuring timely resolution
• Staying up to date with industry trends and best practices in software testing
• Demonstrating a strong inquisitive nature and attention to detail, especially in identifying or debugging defects

Software Quality Assurance Engineer I

Sales Engineer

• Providing end-users, integrators, and other customers technical demonstrations and web demos; including demonstrations of Ignition, answering technical questions and architecture discussions
• Hosting Lunch and Learns for Integrators, educating them on specific features of Ignition
• Assisting customers with questionnaires and RFPs
• Providing solution support to end-users, integrators, and other customers to ensure they have the knowledge needed to successfully thrive using Ignition software
• Attending various conferences and tradeshows with Public Relations Division; travel may be required
• Assisting with Ignition Benchmark Testing
• Building Ignition Exchange resources

Sales Engineer I

• Providing end-users, integrators, and customers technical demonstrations and web demos; including demonstrations of Ignition, answering technical questions and architecture discussions
• Hosting Lunch and Learns, webinars, and training sessions for Integrators and customers, educating them on specific features of Ignition
• Assisting customers with questionnaires and RFPs/RFIs
• Providing solution support to end-users, integrators, and customers to ensure they have the knowledge needed to successfully thrive using Ignition software
• Attending various conferences, trade shows, and events; travel may be required
• Assisting with Ignition Benchmark Testing
• Building Ignition Exchange resources
• Having the ability to work with enterprise accounts
• Continuing to improve upon your sales pipeline
• Proactively working with integrators to move them through the levels of the company’s Integrator Program
• Proactively fostering Ignition growth within targeted end-users
• Assisting with internal trainings and projects

Sales Engineer II

Full-stack Engineer

• Leading or significantly contributing to medium-to-large feature releases; usually multi-person projects that cross engineering team boundaries
• Acting as a clear expert in one or more technical areas
• Contributing high quality, impactful technical contributions
• Participating in the design review process, seeking and providing constructive criticism
• Demonstrating ability to succeed in a wide range of complex situations across multiple axes: e.g. scale, uncertainty, interconnectedness
• Monitoring and adjusting team pace to instill urgency for success but protect from burnout
• Estimating and managing project timelines and risk
• Crossing team and service boundaries to solve problems
• Building relationships with stakeholders including customers, product managers, cross-functional partners, and external partners
• Contributing to defining strategic direction, planning the roadmap, escalating issues, and synthesizing feedback to ensure team success
• Ensuring that knowledge is shared amongst the team and does not position themselves or others as a single point of failure
• Mentoring multiple engineers, primarily Level 1 engineers through Level 3 engineers
• Working through others, lifting the skills and expertise of those around them
• Advising manager with insights and recommendations to improve the team
• Participating in the hiring process, as needed (by submitting referrals, meeting candidates, attending recruiting events, or presenting externally)
• Participating in engineering interviews, as needed
• Completing thoughtful and constructive code reviews in a timely manner
• Meeting and maintains 6 month performance milestones provided by their manager
• Responsible for one or more product areas or other IC leadership role (Product Lead, Scrum Master, etc)

Senior Software Engineer II, Containers

• Leading or significantly contributing to medium-to-large feature releases; usually multi-person projects that cross engineering team boundaries
• Acting as a clear expert in one or more technical areas
• Contributing high quality, impactful technical contributions
• Participating in the design review process, seeking and providing constructive criticism
• Demonstrating ability to succeed in a wide range of complex situations across multiple axes: e.g. scale, uncertainty, interconnectedness
• Monitoring and adjusting team pace to instill urgency for success but protect from burnout
• Estimating and managing project timelines and risk
• Crossing team and service boundaries to solve problems
• Building relationships with stakeholders including customers, product managers, cross-functional partners, and external partners
• Contributing to defining strategic direction, planning the roadmap, escalating issues, and synthesizing feedback to ensure team success
• Ensuring that knowledge is shared amongst the team and does not position themselves or others as a single point of failure
• Mentoring multiple engineers, primarily L1 through L3
• Working through others, lifting the skills and expertise of those around them
• Advising manager with insights and recommendations to improve the team
• Participating in the hiring process, as needed (by submitting referrals, meeting candidates, attending recruiting events, or presenting externally)
• Participating in engineering interviews, as needed
• Completing thoughtful and constructive code reviews in a timely manner
• Meeting and maintains 6 month performance milestones provided by their manager
• Responsible for one or more product areas or other IC leadership role (Product Lead, Scrum Master, etc)
• [Product Lead] Understanding, vetting, and prioritizing all incoming defects and feature requests having to do with their product area, as well as taking an active role in the future big-picture planning
• [Product Lead] Participating in the Product Lead Council to collaborate with various stakeholders interested in their product area. Making decisions and acting as a subject matter expert for their respective product area
• [Product Lead] Authoring requests for comments (RFCs) for significant new product features or changes and working with stakeholders and the software engineering team to issue a final specification document upon ticket completion

Senior Software Engineer – Drivers

Client Services Representative

• Collaborating with the Co-Director of Support Services to manage the end-to-end hiring process, from defining roles to selecting team members
• Establishing the primary workflows, processes, and structural frameworks for the new team, ensuring seamless handling of all incoming company calls
• Designing and implementing protocols for fielding inquiries, ensuring a high first-call resolution rate or efficient escalation to the correct divisions
• Overseeing daily operations, including ticket queue management, workload distribution, and resolution of escalations
• Providing real-time coaching and regular 1-on-1 feedback sessions to ensure staff are meeting baseline expectations and developing professionally
• Facilitating the successful integration of new hires by overseeing their initial training and transition into the team
• Tracking and analyzing key performance indicators (KPIs)—such as ticket volume, resolution time, and customer satisfaction—to ensure team efficiency
• Performing consistent audits of ticket documentation and technical work to maintain high standards of accuracy and service quality
• Serving as the primary point of contact for sensitive customer escalations, ensuring timely and effective resolution
• Assisting in day-to-day operational planning, including shift coverage, meeting schedules, and workload distribution
• Meeting weekly with the Support Services Director to report on team progress, identify potential roadblocks, and discuss personnel concerns
• Contributing to the development of departmental goals and assisting in reviewing internal processes to improve the overall Support Services Division
• Working alongside other division leaders to ensure Support goals align with broader company initiatives and product updates
• Completing special tasks and or projects as assigned by the Director of Support Services
• Managing department budget, reassessing wants and needs of the department to ensure appropriate spending
• Delivering disciplinary actions, conducting performance reviews, and managing other long-term professional development deliverables

Software Quality Assurance Engineer I

Sales Engineer I

Sales Engineer II

Senior Software Engineer II, Containers

Senior Software Engineer – Drivers

Client Services Manager