Indorama Corporation

Systems Engineer

• Provide support to internal clients experiencing difficulties with both system usage and business processes, using a ticketing system to receive requests for better documentation, service, and measurement of the department's efficiency
• Develop new solutions and/or implement new tools to ensure the evolution of business processes, increasing efficiency and improving company productivity
• Ensure the full operation of the organization's systems by performing regular maintenance and updates, preventing interruptions to business processes
• Formalize documentation of internal customizations, taking into account the programs available in our project to facilitate routine maintenance and support in case of incidents

Systems Analyst, Mid-level

Sales

• Order Management: Responsible for analyzing and monitoring the entire order implementation-to-release flow by verifying system information against commercial agreements, identifying discrepancies, implementing corrective actions, and reviewing files, reports and emails to ensure information accuracy and excellence in end-customer service.
• Reports and Presentations: Prepare and monitor management reports and presentations; develop and share dashboards and flowcharts with other company departments and external clients using system data, critical analysis of organizational scenarios, meetings and emails, ensuring information needed for decision-making and improving department productivity and efficiency.
• Identify Improvement Opportunities: Identify and develop system and process improvements from information receipt through order release by opening and following up on support tickets, validating IT team resolutions and reviewing procedures, making processes more efficient with a focus on risk reduction and performance improvement.
• Point of Contact – Incident Resolution and Operational Particularities: Support the Sales team with operational questions and resolve incidents related to sales processes within the assigned service area, interfacing with involved departments to ensure information accuracy and to present efficient solutions.
• Price Maintenance (Monthly): Execute the monthly PTAX (price) update routine for orders that fall under FMB and M-1 negotiation types, through controls, monthly system adjustments and alignment meetings with the internal team, ensuring commercial agreements and meeting deadlines for action completion.
• Training and Development of Assistants: Conduct training on administrative processes for assistants and the Sales team through meetings, simulations and presentation preparation to standardize processes, ensure accuracy of information entered into systems and guarantee the quality of all internal flows.

Systems Analyst, Mid-level

Sales Administrative Analyst, Mid-level