INDG | Grip

Operations

• Own Operational Health Across Production Streams
• Maintain full visibility over utilization, profitability, delivery timelines, and process adherence across multiple teams and regions
• Identify early risk signals in capacity, margin, or client satisfaction before they escalate
• Act as first-line escalation for operational breakdowns impacting revenue or delivery confidence
• Intervene decisively to stabilize execution and restore performance
• Drive Planning, Forecasting & Capacity Control
• Build and continuously refine forecasting models to anticipate resource constraints and delivery bottlenecks
• Align production, finance, and sales around realistic planning assumptions
• Translate pipeline signals into capacity strategies
• Establish predictable operational rhythms that reduce reactive firefighting
• Own KPI Systems & Performance Accountability
• Define, track, and evolve operational KPIs including utilization, contribution margin, throughput, and compliance
• Detect negative KPI trends and implement structural fixes — not temporary patches
• Drive performance accountability with Delivery Managers and Project Managers by setting clear expectations, decision rights, and measurable targets — while creating the structure that allows them to focus on high-impact work
• Introduce reporting improvements that increase visibility and decision speed
• Improve Systems, Tools & Operational Frameworks
• Lead implementation of new tools, automation layers, or process upgrades that increase scalability
• Simplify fragmented workflows across geographies
• Standardize operational best practices across production streams
• Represent operations in strategic internal forums and client-critical situations

Operations Director

Executive Assistant

• Manage the CEO’s calendar across internal operations, enterprise client meetings, hiring conversations, and strategic planning.
• Coordinate scheduling, travel, meetings, and operational follow-through while maintaining clarity across stakeholders and priorities.
• Prepare agendas, organize materials, and ensure day-to-day execution runs smoothly during high-volume periods.
• Anticipate operational issues early and proactively resolve blockers before they escalate.
• Handle correspondence, documentation, contracts, and administrative workflows with accuracy and discretion.
• Support legal and compliance-related processes, including approvals, record management, and coordination with internal and external stakeholders.
• Maintain organized systems for executive information, travel logistics, and operational follow-up.
• Work across teams to help create structure inside a fast-moving creative technology environment.

Operations Director

Personal Assistant – Part-time