Operations Director

INDG | Grip

Operations Director at Grip managing high-volume content production across markets. Ensuring operational health and effective execution through cross-functional collaboration and strategic planning.

Posted 7/21/2026full-timeRemote • 🇳🇱 NetherlandsLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational health management, including forecasting, planning, and KPI accountability, while effectively collaborating across sales, finance, and production teams to drive performance improvements and strategic decision-making.

Highest-signal resume keywords

Operational Health ManagementForecasting Models DevelopmentKPI Framework OwnershipCross-Functional CollaborationDelivery Management Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ForecastingCapacity ControlKPI TrackingPerformance AccountabilityProcess Improvement

Soft Skills

Decisive InterventionProblem SolvingCommunication

Tools & Technologies

Automation ToolsReporting Systems

Industry Keywords

Operational FrameworksMulti-Team EnvironmentsRevenue ManagementMargin Optimization

About the role

Key responsibilities & impact

Own Operational Health Across Production Streams
Maintain full visibility over utilization, profitability, delivery timelines, and process adherence across multiple teams and regions
Identify early risk signals in capacity, margin, or client satisfaction before they escalate
Act as first-line escalation for operational breakdowns impacting revenue or delivery confidence
Intervene decisively to stabilize execution and restore performance
Drive Planning, Forecasting & Capacity Control
Build and continuously refine forecasting models to anticipate resource constraints and delivery bottlenecks
Align production, finance, and sales around realistic planning assumptions
Translate pipeline signals into capacity strategies
Establish predictable operational rhythms that reduce reactive firefighting
Own KPI Systems & Performance Accountability
Define, track, and evolve operational KPIs including utilization, contribution margin, throughput, and compliance
Detect negative KPI trends and implement structural fixes — not temporary patches
Drive performance accountability with Delivery Managers and Project Managers by setting clear expectations, decision rights, and measurable targets — while creating the structure that allows them to focus on high-impact work
Introduce reporting improvements that increase visibility and decision speed
Improve Systems, Tools & Operational Frameworks
Lead implementation of new tools, automation layers, or process upgrades that increase scalability
Simplify fragmented workflows across geographies
Standardize operational best practices across production streams
Represent operations in strategic internal forums and client-critical situations

Requirements

What you’ll need

5+ years in operations, delivery leadership, or production management within complex, multi-team environments
At least 2 years of experience in a similar Operations Manager or cross-team performance ownership role
Proven ownership of forecasting, planning, and KPI frameworks tied to revenue and margin
Experience working cross-functionally with sales, finance, and production stakeholders
Experience leading Delivery Managers or equivalent roles, including performance calibration and escalation oversight

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events