Independent Reserve

Product Manager

• Product owner responsibilities for IR SG, Payments and our upcoming OTC derivative product lines, covering their integration, development, launch, ongoing monitoring and maintenance
• Manage the delivery of quarterly roadmaps through sequencing and planning sprints, managing resources and risks, and working with engineering and QA to deliver a polished product
• Propose product initiatives/improvements and their business case justification, through synthesizing qualitative and quantitative product data, alongside strategic priorities
• Work with internal and external stakeholders to deliver comprehensive Product Requirements Documents (PRDs) that can include among others: prioritized user stories and journeys, metricsinstrumentation, process and fund flows, and API design
• Collaborate on the development of our spend management solution covering cross-border payments and card program areas such as production, velocity & limits, mobile payments (Apple Pay, Google Pay), and card operations
• Own go-to-market (GTM) orchestration for your product areas, maintaining product collateral, and syncing with internal teams (compliance, sales, support, marketing), and external payment partners and vendors to deliver successful product launches
• Keep abreast of crypto and payment industry trends and regulations to determine upcoming opportunities for your product areas

Account Executive

• Proactively email and call high-value customers who sign up on the platform
• Help onboard new users by answering product and process questions
• Act as a liaison between customers and the support team to ensure a smooth experience
• Maintain accurate and timely CRM records in HubSpot
• Manage your time effectively to reach out to new clients efficiently each day
• Deliver clear, helpful written communication with strong attention to detail
• Speak confidently and professionally with clients over the phone
• Report to the GM of bitcoin.com.au in a full-time in-office capacity

Relationship and Sales Executive

Business Development Rep

• Develop and execute comprehensive sales strategy aligning with business goals
• Identify and target new business leads and sales opportunities; establish relationships and negotiate terms to onboard new clients
• Manage a sales pipeline of high-value opportunities
• Collaborate with OTC Desk, Marketing, Compliance, and Support Team to ensure onboarding, activation, and retention of clients
• Stay current with industry trends, competitive landscape, and regulatory requirements
• Use data and analytics to track and report on sales performance and make strategic recommendations
• Participate in group presentations, webinars, and industry networking events
• Follow up on and manage inbound enquiries
• Onboard customers onto the OTC trading desk while observing regulatory obligations
• Explore business growth avenues through social media and lead-generation channels with Marketing support

Product Manager

Relationship and Sales Executive

Sales and Business Development Manager