Independent Living Systems, LLC

Helpdesk Technician I

Independent Living Systems, LLC

full-time

Posted on:

Location Type: Office

Location: Glendale • California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

TCP/IP

About the role

  • Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
  • Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.
  • Assist with user account management, including password resets, access permissions, and software installations.
  • Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
  • Collaborate with senior IT staff to escalate unresolved issues and participate in ongoing training to stay current with healthcare IT systems and best practices.

Requirements

  • High school diploma or equivalent.
  • Basic understanding of computer hardware, operating systems (Windows preferred), and common software applications.
  • Experience providing technical support in a professional environment, preferably in healthcare or a related field.
  • Strong communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant experience may substitute for educational requirement on a year-for-year basis.
  • Associate degree or certification in Information Technology, Computer Science, or related field preferred.
  • Experience with healthcare information systems such as Electronic Health Records (EHR) or Health Information Management Systems.
  • Familiarity with network fundamentals including TCP/IP, VPN, and wireless technologies.
  • CompTIA A+ or similar technical certification preferred.
  • Prior experience working in a healthcare or social assistance setting.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootinghardware diagnosissoftware installationnetwork connectivityuser account managementoperating systemsWindowsEHRTCP/IPVPN
Soft skills
communicationteamworkindependenceproblem-solvingcustomer service
Certifications
CompTIA A+Information Technology certificationComputer Science certification