Independent Living Systems, LLC

IT Support

• Provide advanced technical support and troubleshooting assistance to end-users
• Diagnose and resolve complex hardware, software, and network issues
• Act as a key liaison between users and IT departments
• Facilitate communication and ensure timely resolution of technical problems
• Troubleshoot and resolve hardware and software issues
• Provide excellent customer service
• Ensure that all technical issues are resolved in a timely and efficient manner

Helpdesk Technician II

• Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
• Provide advanced technical support to diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, mobile devices and other peripheral devices.
• Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications).
• Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
• Collaborate with senior IT staff to escalate unresolved issues.
• Participate in ongoing training to stay current with healthcare IT systems and best practices.
• Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.
• Guide other helpdesk technicians by sharing expertise and providing guidance on technical challenges.
• Document technical procedures, solutions, and user guides to enhance the knowledge base and support efficiency.

Helpdesk Technician II

Helpdesk Technician III