Independent Living Systems, LLC

Business Development Rep

• Identify and evaluate new business opportunities in the healthcare services market to drive revenue growth.
• Build and maintain relationships with key stakeholders, including providers, payers, and community partners.
• Develop and execute strategic business development plans aligned with organizational goals.
• Collaborate with internal teams to create tailored service offerings that meet client and regulatory needs.
• Conduct market research and competitive analysis to guide strategy and identify emerging trends.

Business Development Manager

Call Center Representative

• Respond promptly and professionally to inbound calls from clients seeking information about health and social assistance programs.
• Assist callers in understanding eligibility requirements, application procedures, and program benefits.
• Document all client interactions accurately in the call center database to ensure proper follow-up and record-keeping.
• Identify and escalate complex cases to appropriate supervisors or specialized departments as needed.
• Maintain up-to-date knowledge of program policies, procedures, and relevant regulations to provide accurate guidance.

Business Development Manager

HRA Call Center Agent