Independent Living Systems, LLC

Manager

• Lead the development, negotiation, and execution of provider contracts, ensuring terms meet organizational and regulatory standards.
• Manage ongoing provider relations to address inquiries, resolve disputes, and maintain positive partnerships.
• Collaborate with cross-functional teams including legal, compliance, finance, and operations to support contracting and provider service initiatives.
• Monitor contract performance metrics and provider network adequacy to identify opportunities for improvement.
• Ensure compliance with federal, state, and local regulations related to provider contracting and network management.
• Develop and implement policies and procedures related to provider services and contracting activities.
• Supervise and mentor team members, providing guidance and support to achieve departmental goals.
• Prepare reports and presentations for senior leadership regarding provider network status, contract negotiations, and service issues.

Manager, Provider Services, Contracting

Research Analyst

• Conduct comprehensive research and analysis on contact center interactions, patient feedback, and service delivery metrics to identify trends and opportunities for improvement.
• Collaborate closely with cross-functional teams to develop strategies that optimize communication workflows and improve patient satisfaction.
• Leverage advanced research methodologies and healthcare knowledge to support evidence-based decision-making that aligns with organizational goals.
• Contribute to creating a more responsive and effective contact center environment that positively impacts patient outcomes and service quality.
• Collect, analyze, and interpret data related to patient interactions and contact center performance.
• Design and implement research studies to evaluate the effectiveness of communication strategies and service protocols.
• Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders.
• Collaborate with healthcare providers, IT teams, and management to integrate research insights into operational improvements.
• Monitor industry trends and best practices to ensure the contact center remains aligned with evolving healthcare standards.

Research Specialist

• Conduct comprehensive assessments of members physical, mental, and social needs to develop individualized care and discharge plans.
• Coordinate with healthcare providers, social service agencies, and community resources to facilitate access to Medicaid and other benefits.
• Monitor members progress and adjust care plans as necessary to address changing needs and ensure continuity of care.
• Provide education and support to members and their families regarding available services, treatment options, and long-term care planning.
• Maintain detailed documentation and case records in compliance with regulatory standards and organizational policies.

Care Manager

• Conduct comprehensive assessments of members’ physical, mental, and social needs to develop individualized care and discharge plans.
• Coordinate with healthcare providers, social service agencies, and community resources to facilitate access to Medicaid and other benefits.
• Monitor members’ progress and adjust care plans as necessary to address changing needs and ensure continuity of care.
• Provide education and support to members and their families regarding available services, treatment options, and long-term care planning.
• Maintain detailed documentation and case records in compliance with regulatory standards and organizational policies.

• Conduct comprehensive assessments of members' physical, mental, and social needs to develop individualized care and discharge plans.
• Coordinate with healthcare providers, social service agencies, and community resources to facilitate access to Medicaid and other benefits.
• Monitor members' progress and adjust care plans as necessary to address changing needs and ensure continuity of care.
• Provide education and support to members and their families regarding available services, treatment options, and long-term care planning.
• Maintain detailed documentation and case records in compliance with regulatory standards and organizational policies.