Helpdesk Technician III

Independent Living Systems, LLC

Helpdesk Technician III providing advanced IT support at Independent Living Systems. Collaborating with IT teams and end-users for effective troubleshooting and technical issue resolution in a healthcare context.

Posted 6/10/2026full-timeGlendale • California • 🇺🇸 United StatesMid-LevelSenior💰 $33 - $38 per hourWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
Provide advanced technical support to diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, mobile devices and other peripheral devices.
Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications).
Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
Collaborate with senior IT staff to escalate unresolved issues.
Participate in ongoing training to stay current with healthcare IT systems and best practices.
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.
Guide other helpdesk technicians by sharing expertise and providing guidance on technical challenges.
Document technical procedures, solutions, and user guides to enhance the knowledge base and support efficiency.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field.
5 years of experience in helpdesk or technical support role with progressively increasing responsibilities.
Strong knowledge of Windows and macOS operating systems, common business applications, and networking fundamentals.
Experience with troubleshooting hardware components, software installations, and network connectivity issues.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Relevant experience may substitute for the educational requirement on a year-for-year basis.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Independent Living Systems, LLC Website LinkedIn All Job Openings 501 - 1000 employees Founded 2001 ⚕️ Healthcare Insurance ☁️ SaaS 💰 Venture Round on 2012-01 Healthcare Insurance
Healthcare
SaaS Independent Living Systems, LLC is committed to enhancing life for vulnerable populations by promoting a higher quality of life and maximizing independence. They support health plans, providers, and individuals, offering services such as comprehensive care management and third-party administration. Their goal is to improve health outcomes and help healthcare organizations achieve cost efficiency, with a focus on vulnerable populations in markets including Medicare and Medicaid. Helpdesk Technician III Job not on LinkedIn 🔥 1 hour ago 🏢 Glendale – Onsite 💵 $33 - $38 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
Provide advanced technical support to diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, mobile devices and other peripheral devices.
Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications).
Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
Collaborate with senior IT staff to escalate unresolved issues.
Participate in ongoing training to stay current with healthcare IT systems and best practices.
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.
Guide other helpdesk technicians by sharing expertise and providing guidance on technical challenges.
Document technical procedures, solutions, and user guides to enhance the knowledge base and support efficiency. 🎯 Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field.
5 years of experience in helpdesk or technical support role with progressively increasing responsibilities.
Strong knowledge of Windows and macOS operating systems, common business applications, and networking fundamentals.
Experience with troubleshooting hardware components, software installations, and network connectivity issues.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Relevant experience may substitute for the educational requirement on a year-for-year basis. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Audit Manager 🕒 July 28, 2025 Swell Recruit LLC 1 - 10 🎯 Recruiter 💸 Finance 💳 Fintech Website LinkedIn All Job Openings As an Audit Manager, you'll shape strategic direction and oversee audit engagements for a CPA firm. 🏢 Glendale – Onsite ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support Audit Manager 🕒 July 28, 2025 Swell Recruit LLC 1 - 10 🎯 Recruiter 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Lead audit engagements and develop audit strategies while managing client relationships in a CPA firm. 🏢 Glendale – Onsite ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supporttroubleshootinghardware installationsoftware installationnetwork connectivityWindows operating systemmacOS operating systemticketing systemdocumentationuser guides

Soft Skills

communication skillscollaborationproblem-solvingguidancetrainingcustomer servicetime managementattention to detailadaptabilitycritical thinking