Case Manager
Independent Health
full-time
Posted on:
Location Type: Hybrid
Location: Buffalo • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $34 - $38 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for helping members achieve a level of well-being through quality improvement functions
- Perform telephonic outreach to develop a plan of care for members who need CM services
- Apply guiding principles for case management practice to include assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services
- Adhere to regulatory and compliance requirements, department productivity and quality metrics, and provide exceptional customer service
Requirements
- Registered Nurse (RN) with active, current, unrestricted NYS license, licensed master social worker (LMSW), master’s in social work (MSW), or licensed dietician with case management experience required
- Case Management Certification (CCM) required
- Two (2) years of case management or clinical experience in acute medical/surgical/critical care or ambulatory setting required
- Proficient computer and Windows skills required, including MS Office
- Previous clinical experience in a managed care setting as a case/care manager preferred
- Clinical knowledge of the health and social needs of the population served
- Ability to identify barriers to a successful case management path
- Excellent critical thinking and time management skills
- Excellent written, verbal, and interpersonal communication skills with ability to provide exceptional customer service to external and internal customers to include telephonic interviewing of members; motivational interviewing skills a plus
- Transferable knowledge, skill, and ability to complete job duties independently and proficiently
- Flexibility in work schedules and assignments required
Benefits
- first-class perks
- full range of benefits
- generous paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementtelephonic outreachcare coordinationassessmentplanningevaluationadvocacyclinical experiencemotivational interviewingWindows skills
Soft skills
critical thinkingtime managementwritten communicationverbal communicationinterpersonal communicationcustomer serviceflexibilityindependencetransferable skillsproblem-solving
Certifications
Registered Nurse (RN)Case Management Certification (CCM)