Customer Service Representative
Independent Health
full-time
Posted on:
Location Type: Hybrid
Location: Buffalo • New York • United States
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Salary
💰 $19 per hour
About the role
- Display confidence and passion for service when connecting with members
- Actively listen and assess needs
- Utilize system tools and resources to address inquiries
- Make appropriate process or regulatory determinations
- Research complex issues pertaining to benefits, claims, plans, and eligibility
Requirements
- High school diploma or GED required
- Prior experience in a customer service focused environment required
- Previous experience working in a call center preferred
- Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred
- Excellent written and verbal communication skills
- Ability to communicate effectively with internal and external customers
- Must be able to work collaboratively
- Ability to think critically
- Proficient in problem solving
- Microsoft Office experience required
Benefits
- Full range of benefits
- Generous paid time off
- Paid, on-site training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CPT codesICD-9 codingmedical terminologyMicrosoft Office
Soft skills
communication skillsactive listeningcollaborationcritical thinkingproblem solving
Certifications
high school diplomaGED