Indel Power Group

IT Support

• Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone
• Help desk, user support, and line-of-business application support
• Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requests
• Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of error
• Identify and discuss root causes of user technical issues
• Identify and discuss vulnerabilities or areas of poor system performance
• Keep system documentation up to date, including configurations and inventory
• Identify and escalate situations requiring urgent attention

Help Desk Support Technician