Collections Specialist

Indel Power Group

Collections Specialist managing customer account collections at Indel Power Group. Focus on collection calls, accounts receivable, and collaboration with AR team.

Posted 7/7/2026full-timePortsmouth • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Perform collection calls and emails on assigned portfolio of customers
High volume experience is highly preferred
Accounts receivable, research, and invoice adjustments
Ensure customer statements, invoices and demand letters are sent to customers
Reconcile customer balances to ensure accuracy and alignment with the customer
Schedule/confirm payment deliveries
Obtain agreements to pay and arrange and enforce payment plans
Collaborate with AR team, Sales, management regarding disputes, problem accounts, and develop resolutions to collect the outstanding balances
Document conversations and establish follow up routine for timely collection
Complete daily/weekly collection reports
Other projects as assigned.

Requirements

What you’ll need

Associates or bachelor's degree in accounting, finance, or business-related field preferred
Minimum of 2 years collections experience including interaction with a large customer base preferred
Proficient in MS Excel (vlookups, pivot tables) and MS Office
Strong verbal and written communication ability along with negotiation/collection skills
Strong organizational, time management, priority setting, and problem-solving abilities
Ability to work in office and/ or remotely as required.

Benefits

Comp & perks

Excellent medical, dental, & vision coverage
Health savings account
Short-term/long-term disability and employee life insurance
401k, with matching
Employee Assistance Program (EAP)
Paid Annual Leave
Eight Paid Holidays
Employee Referral Program
On the job paid training
Company events and employee recognition programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableCollections ExperienceInvoice AdjustmentsCustomer Balance ReconciliationPayment Plan ArrangementCollection Reporting

Soft Skills

Organizational SkillsTime ManagementProblem-Solving Abilities

Certifications

Associates DegreeBachelor's Degree