Customer Account Coordinator
Incora
full-time
Posted on:
Location Type: Office
Location: Derby • United Kingdom
Visit company websiteExplore more
Salary
💰 £27,000 per year
About the role
- Provide first-class customer service
- Manage customer needs
- Resolve customer queries by engaging with a range of stakeholders
- Work alongside the Incora customer team
- Participate in a 3 week rotating shift pattern: 06:00 - 14:30, 14:00 - 22:30, 20:00 - 06:30
Requirements
- Exceptional at working on your own initiative
- Good Excel skills
- Ability to build long-term relationships with stakeholders
- Proven track record of working within a B2B customer service role
- Strong negotiation skills
- Comfortable running and contributing to meetings with the customer
- Ability to articulate updates with ease
- Passion for Incora Values and exceeding customer expectations
Benefits
- Starting salary up to £27,000 dependent on experience (plus shift allowance)
- Personalised career development
- Eligible for incentive programs
- Holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme to buy up to 5 additional days
- Generous Company pension scheme including 4 times salary life cover
- Health cash plans saving you money and helping you to stay well
- Eco-friendly practices and green initiatives through participation in EHS Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Excel
Soft skills
customer serviceinitiativerelationship buildingnegotiationcommunicationstakeholder engagement