Incluso Services

Executive Assistant

• Publish approved content to the Incluso Services Instagram account and maintain consistent brand presence.
• Monitor comments, messages, and engagement daily, responding promptly in a warm, professional, and trustworthy tone.
• Initiate and nurture respectful direct message conversations with individuals seeking disability and NDIS support.
• Share approved messaging in a natural, supportive way that builds genuine relationships.
• Identify when enquiries are ready to progress and confidently transition them to our specialist team.
• Book Meet and Greet appointments in line with internal processes and accurately record all conversations and outcomes.
• Monitor and actively engage in relevant Facebook Groups and online NDIS communities, including Support Coordinators and parents/guardians.
• Contribute to meaningful engagement, Meet and Greet bookings, and conversion of enquiries into active participants.
• Demonstrate empathy, professionalism, and strong alignment with Incluso Services’ values in all interactions.

Virtual Assistant

Bookkeeper

• **What you'll do:**
• - Perform regular reconciliation of all general ledger accounts across multiple entities.
• - Investigate and resolve discrepancies promptly, maintaining clear audit trails and supporting documentation.
• - Reconcile company credit card transactions and ensure accurate expense coding across entities.
• - Confirm valid tax invoices and receipts are obtained, stored correctly, and compliant with Australian requirements.
• - Follow up on missing documentation with internal stakeholders in a professional and timely manner.
• - Ensure correct GST treatment is applied and GST is only claimed where valid documentation exists.
• - Maintain clean, accurate records ready for BAS preparation and external accountant review.
• - Assist with month end close processes and reporting preparation.
• - Maintain organised digital filing systems for invoices, receipts, and financial records.
• - Collaborate with internal finance leaders and external accountants as required.
• - Contribute to continuous improvement of finance processes, controls, and documentation standards.
• - Support timely month end readiness and reduction of unreconciled or unsupported transactions.