Incluso Services

Virtual Assistant

Incluso Services

contract

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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About the role

  • Publish approved content to the Incluso Services Instagram account and maintain consistent brand presence.
  • Monitor comments, messages, and engagement daily, responding promptly in a warm, professional, and trustworthy tone.
  • Initiate and nurture respectful direct message conversations with individuals seeking disability and NDIS support.
  • Share approved messaging in a natural, supportive way that builds genuine relationships.
  • Identify when enquiries are ready to progress and confidently transition them to our specialist team.
  • Book Meet and Greet appointments in line with internal processes and accurately record all conversations and outcomes.
  • Monitor and actively engage in relevant Facebook Groups and online NDIS communities, including Support Coordinators and parents/guardians.
  • Contribute to meaningful engagement, Meet and Greet bookings, and conversion of enquiries into active participants.
  • Demonstrate empathy, professionalism, and strong alignment with Incluso Services’ values in all interactions.

Requirements

  • Excellent written English and clear, confident communication skills.
  • Demonstrated experience managing social media messages or online communities.
  • High level of empathy, patience, and emotional intelligence.
  • Strong organisational skills with high attention to detail.
  • Ability to follow scripts and processes while maintaining a natural, authentic tone.
  • Reliable internet connection.
  • Ability to learn and show initiative to deliver outcomes.
Benefits
  • Purpose driven work that genuinely improves people’s lives.
  • A supportive and respectful team culture.
  • Clear training, scripts, and processes for success.
  • Long term growth opportunity within a growing disability services organisation.
  • Flexible remote working arrangement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent written Englishclear communication skillsempathypatienceemotional intelligencestrong organisational skillsattention to detailability to follow scriptsinitiativeauthentic tone