Behavioral Health, Substance Use Nurse Care Manager, Adult
Included Health
full-time
Posted on:
Location Type: Remote
Location: California • United States
Visit company websiteExplore more
Salary
💰 $73,700 - $103,180 per year
About the role
- Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes.
- Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
- Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
- Partner with the members' local providers to ensure coordinated care.
- Provide compassionate, longitudinal follow-up care, building supportive relationships.
- Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
- Coordinate necessary resources that holistically address members' problems, whether clinical or social
Requirements
- Bachelor of Science in Nursing (BSN).
- Current CCM required
- 5+ years of experience in nursing
- 2+ years experience working in care, case and disease management, preferably in a health plan, health navigator or third party administrator (TPA) environment.
- 2+ years experience working in Behavioral Health and or substance use field
- Must reside in a compact NLC state.
- Active Compact RN license in good standing with the nursing board of their state.
- Active California Nursing License preferred.
- Willingness to become (and maintain) licensure in multiple states.
- Work until 9-6PM PST
- Be comfortable discussing several medical conditions and experience with populations across the age ranges
- Spanish speaking desirable
- Experience working remotely, and strong competence and ability to use multiple computer/medical record systems.
- Be empathetic. We work with patients and their families who are going through challenging times. You practice empathy and reassure patients that we are available to help them.
- We are a fast-growing company and we are busy. Our team will meet volume goals without sacrificing quality.
- Strictly follow security and HIPAA regulations to protect our patients' medical information.
- Be pleasant, responsive, and willing to work with and learn from our team.
- A lot of time is spent on the phone with patients and families, and a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and summarize findings is critical.
- Efficient at writing medical information in easy-to-understand, patient-centric language.
Benefits
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
- Work-From-Home reimbursement to support team collaboration home office work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
nursingcare managementcase managementdisease managementbehavioral healthsubstance usepatient caremedical record systemsclinical history gatheringmedical writing
Soft Skills
empathycommunicationresponsivenessteamworkrelationship buildingorganizational skillsproblem-solvingpatient-centered careadaptabilitytime management
Certifications
Bachelor of Science in Nursing (BSN)Certified Case Manager (CCM)Active Compact RN licenseCalifornia Nursing License