Regional Service Manager
InCharge Energy
full-time
Posted on:
Location Type: Remote
Location: California • United States
Visit company websiteExplore more
About the role
- Provide leadership and supervision to field service technicians on day-to-day operations for your region
- Ensure that technicians and service partners are equipped with the proper knowledge, tools, and materials to perform the specific job tasks
- Assist service coordinators in strategizing and planning daily schedules of field service technicians for assigned region
- Support service team on escalated customer issues to drive customer satisfaction
- Track technician hours and verify they are calculated back to jobs and cost centers accurately
- Monitor work order completion and close out for services performed by field service technicians
- Work with service quote team to ensure accuracy and proper parts usage
- Work with Service Account Managers to ensure all SLAs and PMs are being met accordingly
- Address quality issues reported from the field with Quality Department and third-party manufactures
- Maintain weekly meetings with staff for scheduling and technical support
- Interview and support onboarding for new service team members
- Work with training manager to assign technicians to upcoming classes and ensure compliance with ongoing virtual training
Requirements
- 3-5+ years of hands-on experience in a similar or related role, with exposure to troubleshooting, service work, or field operations
- Demonstrated experience providing leadership or guidance to others, including supervising, overseeing work, or mentoring team members
- Experience with Salesforce or similar CRM a plus
- Detail-oriented, good follow-through. Must work well under tight deadlines in a fast-paced environment
- Outstanding written and verbal skills, with the ability to present to our client’s senior management team, maintain client correspondence and internal documentation.
- Strong problem-solving, analytical, and critical thinking skills
- Ability to conceptualize, analyze, and prioritize complex business scenarios.
- Passionate about electric transportation and clean energy
Benefits
- 401(k) matching contribution
- health, dental, and vision insurance
- cell phone reimbursement (for most positions)
- generous vacation and paid sick leave
- office meals and snacks
- team building events and activities throughout the year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingservice workfield operationsleadershipsupervisionmentoringproblem-solvinganalytical skillscritical thinkingdetail-oriented
Soft Skills
communicationclient correspondencepresentation skillstime managementteam collaborationcustomer satisfactionstrategizingplanningfollow-throughadaptability