InCharge Energy

Account Manager

• Be a single point of contact for strategic customers for all post-sales activities
• Monitor and report on charger status and uptime
• Escalate outstanding issues and ensure service cases are addressed in a timely manner
• Attend meetings with service customers to provide updates
• Generate status reports including KPIs
• Manage planning, alignment, and budgets for Field Service Campaigns
• Interface with third-party manufacturers to resolve cases
• Work with Service Coordinators to ensure maintenance dispatches are completed
• Coordinate with Service teams regarding dispatches and installations
• Maintain strong customer relationships

Service Account Manager