Senior Technical Support Specialist
Incentivio
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Job Level
About the role
- Act as the final point of contact for complex technical issues
- Design and implement streamlined support protocols
- Track and report on key performance indicators (KPIs)
- Collaborate with leadership to scale the support department
- Mentor and manage a team of support specialists
Requirements
- 4+ years in a technical support role
- At least 2 years in a supervisory or managerial capacity in the restaurant industry
- Deep understanding of Zendesk and CRM tools like Salesforce
- Exceptional verbal and written skills
- Bachelor’s degree in Computer Science, Information Technology or a related field (or equivalent practical experience)
Benefits
- Health Insurance
- 401k available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportKPI trackingsupport protocol designteam management
Soft skills
mentoringcollaborationverbal communicationwritten communication
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology