Incentivio

Senior Technical Support Specialist

Incentivio

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Senior

About the role

  • Act as the final point of contact for complex technical issues
  • Design and implement streamlined support protocols
  • Track and report on key performance indicators (KPIs)
  • Collaborate with leadership to scale the support department
  • Mentor and manage a team of support specialists

Requirements

  • 4+ years in a technical support role
  • At least 2 years in a supervisory or managerial capacity in the restaurant industry
  • Deep understanding of Zendesk and CRM tools like Salesforce
  • Exceptional verbal and written skills
  • Bachelor’s degree in Computer Science, Information Technology or a related field (or equivalent practical experience)
Benefits
  • Health Insurance
  • 401k available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportKPI trackingsupport protocol designteam management
Soft Skills
mentoringcollaborationverbal communicationwritten communication
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology