inBeat Agency

Account Manager

inBeat Agency

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Qualify inbound opportunities
  • Develop and finalize SOWs (pricing, scope, timeline)
  • Align scope and expectations with the delivery team
  • Drive a clean and reasonable proposal process with the delivery team for new deals
  • Run internal kickoff calls with the team before client kickoff
  • Share context and goals with the delivery team
  • Lead client kickoff calls
  • Serve as the primary client contact
  • Nurture relationships and manage expectations
  • Identify upsell and expansion opportunities
  • Align with the delivery team before confirming any upsells or expansions
  • Manage scope creep, drive upsells, and protect the team from scope expansion
  • Navigate client issues from both budgeting and relationship perspectives
  • Flag delivery team issues through the escalation process to prevent client churn
  • Ensure a seamless handoff from Account Management to Project Management
  • Liaise between the client and delivery team
  • Track project progress, budgets, and timelines in partnership with the PM
  • Communicate SOWs and payment schedules to the Finance team to ensure accurate billing
  • Maintain a clean CRM and accurate revenue forecasts to keep the delivery team prepared for incoming sales
  • Partner with the Sales Ops team to drive a clean and organized sales process

Requirements

  • 4+ years in Account Management, Client Services, or Sales within creative, marketing, or agency environments
  • Proven ability to manage client relationships while balancing internal team needs
  • Comfortable leading sales conversations with executive stakeholders
  • Highly organized with the ability to manage multiple accounts and workstreams
  • Excellent communicator who can translate between client and delivery teams
  • Strong experience scoping and pricing service-based work
  • Ability to work in EST
Benefits
  • Unlimited Time Off & Sick Days
  • Flexible hours
  • Fully remote (work from anywhere)
  • High opportunity for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SOW developmentpricing strategyproject trackingbudget managementrevenue forecastingclient relationship managementupsellingscope managementproposal processCRM maintenance
Soft Skills
communicationorganizationrelationship managementleadershipproblem-solvingcollaborationnegotiationtime managementadaptabilityclient-focused