Improve Digital

Senior Client Services Manager

Improve Digital

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $120,000 per year

Job Level

Senior

About the role

  • Serve as the primary point of contact for key clients, ensuring timely and professional communication.
  • Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities.
  • Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions.
  • Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
  • Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals.
  • Work cross-functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations.
  • Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence.
  • Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
  • Identify new revenue opportunities, including upselling additional services and expanding product adoption.
  • Partner with Sales Directors to develop customized proposals and presentations that demonstrate value.
  • Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning.
  • Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.
  • Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement.
  • Ensure internal teams are aligned with client expectations, priorities, and strategic goals.
  • Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing.
  • Serve as a trusted advisor by proactively sharing insights on market dynamics, emerging technologies, and competitor activities.
  • Represent the company at industry events, conferences, and networking opportunities.
  • Mentor and coach junior team members, fostering a culture of collaboration, accountability, and continuous learning.
  • Provide guidance on best practices in client management, campaign execution, and data analysis.
  • Support the Director of Client Services in team planning, process improvements, and operational efficiency initiatives.

Requirements

  • 4-6 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
  • Strong knowledge of DSPs, SSPs, audience targeting, and data-driven advertising strategies.
  • Experience managing a portfolio of enterprise clients or a book of business valued at $X million (adjust based on company specifics).
  • Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders.
  • Proven success in upselling and revenue growth, with experience presenting to senior-level executives.
  • Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
  • Excellent communication and presentation skills, with a client-first mindset.
  • Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
  • Experience leading and mentoring junior team members.
  • A proactive, solution-oriented attitude with a passion for digital innovation.
Benefits
  • A competitive compensation package with a strong commission structure.
  • Flexible working options, including a hybrid model from our New York office.
  • Comprehensive benefits, including 401(k) contributions and health insurance.
  • Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media.
  • 24 vacation days.
  • 2 days volunteering leave.
  • Team lunches in the office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client servicesaccount managementmedia planningdata analysisdigital KPIsprogrammatic advertisingaudience targetingdata-driven advertising strategiesupsellingrevenue growth
Soft Skills
communication skillspresentation skillsorganizational skillsclient-first mindsetmentoringcollaborationproblem-solvingproactive attitudeleadershipcontinuous learning