Improve Digital

Manager

• Managing, supporting, developing retail partnerships and responsible for revenue growth on a global basis
• Nurture long-term relationships with global retailer partners
• Plan and forecast retailer channel performance
• Drive revenues, deliver revenue targets and objectives specific to these channels
• Retailer promotional planning and support
• Execute strategic meetings with all retail partners to establish best practice and optimise sales cadences
• Responsible for working closely with the Genba Publishing Commercial Managers to align all activities with the content publishers/owners
• Analysing business strategy and setting objectives
• Manage end to end retailer account performance
• Provide robust support for Retailers to dissect business objectives, prioritise, and monitor sales growth

Digital Retail Manager

Client Services Representative

• Serve as the primary point of contact for key clients, ensuring timely and professional communication.
• Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities.
• Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions.
• Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
• Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals.
• Work cross-functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations.
• Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence.
• Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
• Identify new revenue opportunities, including upselling additional services and expanding product adoption.
• Partner with Sales Directors to develop customized proposals and presentations that demonstrate value.
• Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning.
• Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.
• Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement.
• Ensure internal teams are aligned with client expectations, priorities, and strategic goals.
• Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing.
• Serve as a trusted advisor by proactively sharing insights on market dynamics, emerging technologies, and competitor activities.
• Represent the company at industry events, conferences, and networking opportunities.
• Mentor and coach junior team members, fostering a culture of collaboration, accountability, and continuous learning.
• Provide guidance on best practices in client management, campaign execution, and data analysis.
• Support the Director of Client Services in team planning, process improvements, and operational efficiency initiatives.

Digital Retail Manager

Senior Client Services Manager