Improve Digital

Client Services Representative

• Serve as the project manager for key accounts, ensuring all client deliverables and campaign milestones are met
• Coordinate and schedule client meetings, ensuring all relevant information and materials are prepared in advance
• Collaborate with internal teams to ensure timely and accurate delivery of products and services
• Maintain accurate client records and update internal databases with client information and interaction details
• Partner with Sales and Trading teams to support RFP responses, pricing, and media plan creation
• Assist in the development and implementation of client service strategies and initiatives
• Monitor client satisfaction and gather feedback to continuously improve service quality
• Handle client complaints and issues, working towards effective resolution and maintaining positive client relationships
• Support the sales team with client onboarding and training processes
• Work in partnership with investment team to deliver client facing insights

Client Services Coordinator