Improve Digital

Client Services Representative

• The Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts.
• Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions.
• You excel at navigating cross-functional teams, anticipate client needs, and thrive in a fast-paced, results-oriented environment.
• Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
• Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
• Identify new revenue opportunities, including upselling additional services and expanding product adoption.
• Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.