Senior Director of Client Services
Improve Digital
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $165,000 per year
Job Level
About the role
- Own executive relationships across a portfolio of tier-one and strategic clients, driving retention, growth, and long-term partnerships.
- Serve as executive sponsor on key accounts, supporting complex negotiations, renewals, and escalations.
- Lead development and execution of annual and long-range account plans aligned to client goals and company strategy.
- Set standards for business reviews, strategic planning, and client education to ensure quality and consistency.
- Build and evolve scalable Client Services frameworks, processes, and operating models.
- Partner cross-functionally with Sales, Product, Operations, and Planning to improve proposals, pricing, forecasting, and delivery.
- Ensure clear, actionable reporting on revenue, retention, performance, and service quality.
- Anticipate and resolve high-impact client and delivery risks; act as senior escalation point.
- Lead, mentor, and develop your team, building strong culture, succession, and leadership bench.
Requirements
- 8–10+ years of experience in an adtech, media, or agency environment
- Proven experience leading multiple teams, pods, or regions with direct people management responsibility
- Strong expertise in client services leadership, account growth strategy, and revenue ownership
- Advanced understanding of media planning, forecasting, pricing models, and margin management
- Demonstrated success in change management, organizational design, and stakeholder alignment
- Exceptional strategic, analytical, and problem-solving skills
- Strong executive storytelling, presentation, and negotiation capabilities
- Ability to thrive in a fast-paced, deadline-driven environment
- Collaborative leadership style with the ability to influence across disciplines
- Proficiency in Microsoft Office Suite, Google Workspace, and project management tools such as Jira
Benefits
- A competitive compensation package with a strong commission structure.
- Flexible working options, including a hybrid model from our New York office.
- Comprehensive benefits, including 401(k) contributions and health insurance.
- Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media
- 24 vacation days
- 2 days volunteering leave
- Team lunches in the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client services leadershipaccount growth strategyrevenue ownershipmedia planningforecastingpricing modelsmargin managementchange managementorganizational designstakeholder alignment
Soft Skills
strategic skillsanalytical skillsproblem-solving skillsexecutive storytellingpresentation skillsnegotiation capabilitiescollaborative leadershipinfluence across disciplinesmentoringteam development