Customer Success Specialist
Kupa Global
Go
Card Operations Manager
Imprint
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Manage the full lifecycle of card manufacturing and fulfillment, from design to delivery, ensuring quality, accuracy, and compliance.
- Serve as the primary liaison between issuing banks, networks, processors, and internal teams to coordinate setup, launch, and ongoing program operations.
- Partner with the Go-To-Market team to align on launch readiness and ensure seamless onboarding for new programs.
- Collaborate with Product and Engineering to identify and implement improvements that reduce friction and enhance cardholder experiences.
- Oversee quality control and operational processes to safeguard brand standards and regulatory compliance.
- Stand up playbooks and SOPs that support both program launches and long-term scalability.
Requirements
- 5+ years of experience in card manufacturing, card program management, or payments operations.
- Strong understanding of issuing networks and processors, and how they interact within the Fintech space.
- Proven ability to manage cross-functional projects with multiple stakeholders.
- Experience collaborating with Product, Engineering, and Go-To-Market teams on complex launches.
- Excellent communication and organizational skills; able to translate technical requirements into actionable workstreams.
- Detail-oriented with the ability to manage multiple projects in parallel.
- Experience in the banking, fintech, or financial services industry strongly preferred.
- A bias for action and problem-solving in fast-moving environments.
