impact.com

Systems Engineer

• Building AI-powered tools and agents by integrating applied AI into workflows.
• Building and maintaining a shared agent platform that enables others across Customer Operations to create their own agents.
• Building robust internal software, integrations, and automations to support Customer Operations teams.

Internal Systems Engineer – Applied AI

Onboarding Specialist

• Manage the onboarding lifecycle from kickoff to activation.
• Guide customers through platform setup, integrations, and program configuration.
• Deliver onboarding sessions and training to clients.
• Ensure customers follow best practices for successful program setup.
• Identify and resolve common onboarding challenges.
• Maintain project timelines and ensure milestone completion.
• Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
• Leverage onboarding playbooks, templates, and scalable resources.
• Track onboarding progress and communicate status to stakeholders.

Internal Systems Engineer – Applied AI

Onboarding Manager