Internal Systems Engineer – Applied AI

impact.com

Internal Systems Engineer at impact.com focusing on developing AI-powered tools for Customer Operations. Collaborating closely with business teams to elevate customer journeys and efficiency.

Posted 5/27/2026full-timeRemote • New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Building AI-powered tools and agents by integrating applied AI into workflows.
Building and maintaining a shared agent platform that enables others across Customer Operations to create their own agents.
Building robust internal software, integrations, and automations to support Customer Operations teams.

Requirements

What you’ll need

Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
Proven experience taking automation projects from concept to deployment within a large, complex organization.
Experience building internal platforms or developer tools that other teams use to self-serve.
Experience with monitoring and observability for AI systems in production.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI integrationautomationcustom app developmentintegration developmentinternal platform developmentmonitoringobservabilityenterprise ticketing systemsknowledge base integration

Soft Skills

collaborationproblem-solvingproject management