Impact BPO

Manager

• Manage a full caseload of personal injury files from intake through settlement or litigation.
• Maintain consistent communication with clients, providing case updates and addressing questions with professionalism and empathy.
• Coordinate medical treatment, request and track medical records and bills.
• Liaise with attorneys, insurance companies, medical providers, and third parties.
• Monitor deadlines, follow up on outstanding items, and ensure compliance with case timelines.
• Update and maintain accurate case notes and documentation in case management systems.
• Assist with demand packages, settlement documentation, and general case preparation.
• Ensure confidentiality and compliance with legal and ethical standards.

Case Manager