Immuta

Customer Success Manager

Immuta

full-time

Posted on:

Origin:  • 🇦🇺 Australia

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Job Level

SeniorLead

Tech Stack

AWSAzureCloudGoogle Cloud PlatformServiceNow

About the role

  • Partner with APJ Sales teams and Field CTO’s to define comprehensive customer account strategies, acting as liaison to customer leadership and building strong relationships with critical stakeholders across the organization
  • Develop and execute customized onboarding plans incorporating product training, security best practices, and compliance guidance, while defining use case scope, objectives, and deliverables with detailed project timelines
  • Lead cross-functional project teams and provide hands-on implementation support for Immuta solutions within diverse customer technology stacks, including modern data platforms (Snowflake, Databricks, Starburst) and cloud environments
  • Facilitate quarterly business reviews, onsite workshops, and strategic planning sessions to drive continued customer success and strengthen organizational relationships
  • Execute comprehensive renewal management processes, accurately forecasting renewals, proactively addressing challenges, and identifying expansion opportunities to drive growth within customer organizations
  • Maintain detailed customer scorecards, health metrics, and usage analytics in designated Customer Success platforms, proactively identifying optimization opportunities and potential risks
  • Serve as a trusted Immuta technical expert, advising customers on technology strategy and expertly configuring solutions for critical security, privacy, governance, and compliance use cases
  • Design comprehensive data governance solutions using tools like Lucidchart, Visio, and PowerPoint, while developing and deploying best practices for new and existing Immuta features
  • Support Sales teams in pre-sales activities including RFP responses, coordinate with System Integrator delivery teams on project execution, and participate in customer events to position Immuta as the preferred technology choice
  • Contribute to Immuta's internal knowledge base by developing onboarding guides, training materials, and implementation best practices while maintaining deep understanding of customer analytics computing environments

Requirements

  • 8 - 10 years of proven experience as a Customer Success Manager in data security and governance, ideally with a technology consulting background
  • BA/BS Degree (or equivalent) in technology, computing, or related field is preferred
  • Exceptional written and verbal communication skills in English
  • Proficiency in Japanese is preferred, but not required
  • Strong understanding of data security and governance principles, compliance standards, and regulatory requirements
  • Expertise in onboarding clients with data security and governance solutions
  • Proficiency in renewal forecasting and strategies to achieve high renewal rates
  • Deep working experience with modern data platforms (Snowflake, Databricks, Starburst) and cloud providers (AWS, Azure, Google Cloud Platform)
  • Strong grasp of data access through identity management systems and familiarity with data catalog tools
  • Strong project management capabilities to manage multiple complex initiatives
  • Willingness and ability to travel as needed to achieve customer objectives