Immigrant and Refugee Community Organization

New Arrival Case Manager

Immigrant and Refugee Community Organization

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $48,600 per year

About the role

  • Provide essential case management support to new arrival individuals and families
  • Help clients navigate community resources, advocate on their behalf with service providers
  • Connect clients with community to support self-sufficiency
  • Engage in outreach and community engagement to ensure program knowledge
  • Provide pre-planning for new arrivals including connection to housing programs
  • Complete intake of clients to screen for eligibility and complete all intake paperwork
  • Support enrollment in necessary or supportive government programs (e.g. social security, TANF, SNAP, WIC, Medicaid)
  • Support navigation and advocacy with various essential health and social services and resources
  • Meet with clients in their homes as well as in community locations as needed
  • Track individual’s participation and other program metrics
  • Make referrals as needed to both internal IRCO programs or external partners
  • Participate in case reviews with other team members
  • Complete all required closing documentation at case closure
  • Participate in staff meetings, trainings, committees, and other activities to support the sector

Requirements

  • Fluency in English and a 2nd language commonly spoken by immigrants and refugees required. (Dari, Pashto, Ukrainian, Rohingya preferred)
  • Must be able to pass extensive Background Check
  • Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours
  • Experience working with refugee and immigrant communities, particularly new arrivals
  • Experience with case management and resource referral
  • Experience working with individuals and families navigating daily tasks
  • Ability to discuss sensitive topics (e.g. physical health, trauma, mental health, financial insecurity, food insecurity) with care and respect
  • Experience communicating with individuals with various backgrounds, community focused alignments, community traditions, and income and opportunity status
  • Demonstrated ability to work effectively independently and as part of a team
  • Strong computer skills including proficiency in the use of Microsoft programs and applications
  • Strong communication skills in a multilingual, multi-background organization
  • Strong ability to work with multi-background staff in a team setting
  • Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementresource referralintake screeningprogram metrics trackingcommunity engagementadvocacysensitive topic discussionmultilingual communicationexperience with government programs
Soft Skills
interpersonal skillsteamworkflexibilityindependencecommunication skillscultural sensitivityproblem-solvingempathyadaptability
Certifications
background check clearance