Immigrant and Refugee Community Organization

Manager

• Provide essential case management support to new arrival individuals and families
• Help clients navigate community resources, advocate on their behalf with service providers
• Connect clients with community to support self-sufficiency
• Engage in outreach and community engagement to ensure program knowledge
• Provide pre-planning for new arrivals including connection to housing programs
• Complete intake of clients to screen for eligibility and complete all intake paperwork
• Support enrollment in necessary or supportive government programs (e.g. social security, TANF, SNAP, WIC, Medicaid)
• Support navigation and advocacy with various essential health and social services and resources
• Meet with clients in their homes as well as in community locations as needed
• Track individual’s participation and other program metrics
• Make referrals as needed to both internal IRCO programs or external partners
• Participate in case reviews with other team members
• Complete all required closing documentation at case closure
• Participate in staff meetings, trainings, committees, and other activities to support the sector

New Arrival Case Manager

Accountant

• Prepare invoices and reports as directed by funder requirements and Generally Accepted Accounting Principles (GAAP) standards
• Reconcile balances for accounts receivable, aging and collection reports
• Respond to funder requests for supporting documents
• Maintain communication with program managers regarding outstanding receivables
• Monitor accounts receivables variances in collaboration with budget analysts and program management
• Prepare payments for a certain category of expenses
• Other tasks within the accounting team as needed

Grants Accountant

• Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness, including medical and behavioral health issues that face them, in their efforts to move into and maintain permanent supportive housing
• Employ a “whatever it takes” approach to assist participants in their transition from homelessness to permanent housing
• Assist households at every stage of the housing stabilization process including flexible services to meet the individual needs of participants
• Outreach and engagement including processing referrals from Community Connect
• Establish rapport with participants
• Provide a “screening in” philosophy
• Conducts face to face screening and obtain consents
• Provide linkage to other needed providers and services
• Conduct intake enrollment and enroll into HCMS
• Assist with temporary housing assistance until permanent housing can be secured
• Ensure all documentation is prepared and entered the Homeless Management Information system (HMIS)
• Assist at all levels of move-in to permanent housing; document ready, housing authority applications and other paperwork, coordination of move-in and orient new tenant to their unit/building
• Conduct assessments, develop and implement individualized case management services plan in collaboration with the participant including needs, goals, steps, timeframes, and disposition of each goal as it is met or changed
• Ensure access to health, mental health, and substance use disorder services
• Assists participants with establishing a medical home
• Ensure connection with medication and treatment regimens
• Conduct home visits with participants in their units
• Assist with increasing income, job search, increased education, and social security assistance
• Assist with independent living skills, including social, personal hygiene, budgeting and money management, legal issues and transportation as needed
• Provide housing location services and educate participants on tenant rights and responsibilities
• Educate participants on the appropriate use of crisis intervention services versus 911 emergency calls, etc.
• Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities
• Maintain Professional Development growth
• Drive to client’s residence to conduct house visits
• Drive to IRCO’s main office to pick up checks and deliver them to landlords and vendors
• Drive to in-person county/IRCO housing meetings and trainings

Supportive Housing Case Manager

Customer Retention Specialist

• Assist individuals and/or families who are at risk of, or fully, experiencing homelessness to obtain or retain long term permanent housing
• Utilize a housing first, strengths-based, empowerment model to cultivate trust, establish and promote trauma-informed communication
• Provide advocacy, direct services and support, and case management that facilitates, encourages, and assists clients to reach their goals
• Develop a case management plan for each participant
• Assist participants in navigating and accessing appropriate services
• Complete data entry, case notes, client file updates, reports, and all other program and IRCO administrative tasks

New Arrival Case Manager

Grants Accountant

Supportive Housing Case Manager

PSH Retention Specialist II