Immigrant and Refugee Community Organization

Advocate

• Provide parent education and developmental screenings to families with children birth to 5 years old
• Outreach and enroll families within Multnomah, Clackamas, and Washington counties into PCI Program
• Establish and maintain trusting relationships with families through regular home visits
• Prepare and provide community aware approach home visits
• Share parenting and child development information during one-on-one home visit
• Prepare and bring age-appropriate activities during home visits
• Provide parenting education, guidance, and support to promote positive parent-child interaction, using PAT curriculum
• Partner with parents to promote kindergarten readiness
• Teach parents life skills that promotes problem-solving, self-sufficiency, self-regulation, and advocate for the family
• Complete developmental screenings Ages and Stages Questionnaires, third edition (ASQ-3) and Ages & Stages Questionnaires - Social-Emotional second edition (ASQ SE) and coordinate referrals for early intervention as necessary
• Maintain accurate and timely documentation of home visits, screens, assessments and referrals

Family Advocate

Educator

• Conduct home visits with families and provide education for supporting their child(ren)’s social, emotional health and awareness
• Travel throughout the Multnomah, Washington, and Clackamas County area in person for visits and parent/child group meetings
• Maintain accurate records of interactions, assessments, and progress notes
• Provide recruitment and engagement support for parent education workshops, including translation needed during the workshops
• Assist families with kindergarten enrollment, particularly for those not receiving Refugee & Placement (R&P) services
• Provide referrals and support in accessing Special Education services
• Assist families getting access to available social, health and educational resources
• Host and prepare culturally and linguistically specific services that meet the needs of targeted communities and families with children aged 0-5 years
• Attend bi-weekly ORCAS team meetings, monthly check-ins, and all required collaborative training
• Complete monthly data and demographic reports for enrolled families
• Prepare and translate educational materials as needed
• Facilitate communication between the health care system, early intervention, school system, and parents/caregivers

Parent Educator

Career Coach

• Outreach to and recruitment of low-income youth facing barriers to career development.
• Connect with employers, navigate paid work experiences for the youth that are interested in gaining work experience.
• Facilitate participation in the career exploration process to develop and successfully engage in a dynamic career plan.
• Manage a caseload of 30-40 youth.
• Provide academic help to the youth that are pursuing secondary and post-secondary education.
• Provide individualized career coaching to help participants explore training options, build employability, and develop life skills.
• Attain and apply expert knowledge of available training in various career fields.
• With assistance from the Program Coordinator, learn and apply rules and criteria of client eligibility, allowable services and expenditures, and program outcome expectations.
• Manage participant support services; follow program fiscal procedures.
• Engage participants in job readiness activities that will address cultural and linguistic barriers to employment.
• Assist participants with job search activities.
• Develop a system to plan, monitor and document programs and participate in activities.
• Link clients to community resources.
• Complete data entry and case notes in a data management system in an accurate and timely fashion; keep confidential files.
• Attend regular training provided by IRCO and funding agencies.
• Learn and apply complex program rules and policies.
• Coordinate with the Workforce team to deliver excellent client support and strong program performance.
• Provide resource information for tutoring during occupational training or volunteer management as necessary.
• Transport clients to and from group volunteering activities, work, and training site visits.

• Assist individuals and families experiencing domestic violence, sexual assault, and/or stalking
• Utilize a survivor-centered, strengths-based, empowerment model
• Collaborate with internal and external service providers to identify survivors
• Conduct intake sessions and eligibility screening for other services
• Develop a case management plan for each participant
• Advocate and coordinate with service providers and the legal system
• Maintain confidential participant files and complete administrative tasks

Domestic Violence/Sexual Assault Advocate 1

• Assist individuals and families experiencing domestic violence, sexual assault, and/or stalking
• Utilize a survivor-centered, strengths-based, empowerment model to cultivate trust and establish trauma-informed communication
• Provide advocacy, direct services and support, and case management that facilitates clients to reach their goals
• Collaborate with internal and external service providers to identify survivors and cases affected by domestic violence
• Develop a case management plan for each participant and provide short-term crisis intervention
• Advocate and coordinate with service providers, attorneys, law enforcement, and other Advocates
• Maintain confidential participant files and comply with confidentiality standards

Customer Support

• Working effectively with other supportive case managers, establishing professional relationships, and working as a team
• Establish a working professional relationship with participants
• Assisting other case managers with contacting clients via phone or email
• Conduct assessments, contact participants, and assist with office duties
• Deliver checks to property management companies
• Picking up checks at IRCO Main office and delivering them to Greater Middle East Center (GMEC) office

Housing Case Manager Support Specialist

General

• Travel to locations throughout Multnomah County, including the city of Gresham, using ArcGIS to encounter houseless individuals where they are, establish trust with them, and provide appropriate services when needed.
• Identify individuals living unsheltered within a defined geographic area, make contact, and establish credibility and trust through consistent and reliable visits and communication.
• Evaluate physical and mental health status of unsheltered individuals, identify immediate needs and safety concerns, and determine barriers to housing and services.
• Develop a clear and actionable plan based on the main barriers to housing the client has shared, create small tangible next steps with shared and specific responsibilities.
• Provide housing-focused case management, help gather identification and documentation, support the housing application process, and advocate with landlords and housing programs to enable successful housing placement for clients.
• Collaborate with other providers and partners within and outside of the geographic service area, as necessary, to meet clients’ needs and remove barriers to clients’ successful housing placement.

Housing Outreach Specialist

• Collaborate with Survivor sector and partner agencies to identify and support referred participants to the Emergency Housing Voucher program and coordinate supportive services before and after acceptance into the rapid rehousing program.
• Provide trauma-informed advocacy.
• Manage a caseload up to 30 households and develop comprehensive case management plans for permanent housing stability, health and wellness, legal services, employment and educational placements, and other appropriate services as driven by survivor priorities and goals.
• Provide or secure interpretation, translation, and accessibility services.
• Navigate risk assessment with survivors and provide immediate and ongoing safety planning, crisis intervention, emergency shelters and motels, and mental health services as needed.
• Assist participants in gathering income verification, calculating rental assistance contribution and utility allowance; complete housing inspections and other required documentation; write letters of support when requested; and obtain clearance from law enforcement.
• Continuously contribute to Survivor Housing Team’s network of new and existing private landlords, property managers, and other housing options to ensure rapid rehousing for survivors.
• In partnership with Coordinator, identify prospective safe affordable housing sites and establish relationships with landlords and property managers; build awareness about the program.
• Partner with survivors in barrier reduction, housing location, move in, tenant and housing rights, connection to housing legal aid, and other housing mediation and advocacy as necessary.
• Build partnership with educational and employment programs; assist clients with budgeting, interview practice, resources for professional work attire, job search, English language courses, vocational training, and career and educational advancements.
• Encourage financial empowerment, increase income and/or other financial resources, including pursuing child support, TANF, Social Security benefits, Victim Compensation, and other creative solutions to reduce overall costs for the family, through childcare arrangements, ridesharing, low-cost public transportation options, etc.
• Review action plans regularly with survivor to ensure stability at end of financial assistance; achieve goal of client financial self-sufficiency or client connection with other permanent supports and resources such as Housing Choice Vouchers (Section 8).

Housing Advocate 2 – Emergency Housing Voucher

Manager

• Provide essential case management support to new arrival individuals and families
• Help clients navigate community resources and advocate on their behalf with service providers
• Engage in outreach and community engagement to ensure communities have access to programs
• Provide pre-planning for new arrivals including connection to housing programs and initial paperwork
• Complete intake of clients, screen for eligibility, and complete all intake paperwork
• Support enrollment in necessary government programs (e.g., social security, TANF, SNAP, WIC, Medicaid)
• Meet with clients in their homes and community locations as needed
• Track participation and program metrics in relevant tracking and reporting documents
• Make referrals to both internal IRCO programs or external partners as needed
• Participate in case reviews with team members and complete all required closing documentation

New Arrival Case Manager

Human Resources

• The Director of Human Resources provides strategic leadership and oversight of all HR functions in alignment with IRCO’s mission, vision, values and organizational priorities.
• Serve as a strategic advisor to the Executive Director and Executive Leadership Team on workforce planning, organizational design, and workplace culture.
• Translate organizational priorities into scalable strategies that support a linguistically and culturally complex workforce.
• Leverage workforce data and analytics to drive decision-making related to staffing, retention, and organizational effectiveness.
• Oversee org-wide talent strategy, including workforce planning, recruitment, development, and retention.
• Build leadership capacity across the organization through performance management, coaching, and development systems.
• Champion a welcoming, multilingual, and trauma-informed workplace culture that reflects the communities served.
• Provide executive oversight of employee relations strategy, ensuring fair, consistent, and legally sound outcomes.
• Design and oversee internally equitable and competitive compensation and benefits strategies aligned with nonprofit funding realities.
• Ensure effective policies, practices, and systems are in place to mitigate risk and support organizational accountability.