New Arrival Case Manager

Immigrant and Refugee Community Organization

New Arrival Case Manager at IRCO providing essential support to immigrant individuals and families. Engaging in outreach, case management, and assisting with community resources and government program enrollment.

Posted 6/30/2026full-timePortland • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $48,600 per yearWebsite

About the role

Key responsibilities & impact

Provide essential case management support to new arrival individuals and families
Help clients navigate community resources and advocate on their behalf with service providers
Engage in outreach and community engagement to ensure communities have access to programs
Provide pre-planning for new arrivals including connection to housing programs and initial paperwork
Complete intake of clients, screen for eligibility, and complete all intake paperwork
Support enrollment in necessary government programs (e.g., social security, TANF, SNAP, WIC, Medicaid)
Meet with clients in their homes and community locations as needed
Track participation and program metrics in relevant tracking and reporting documents
Make referrals to both internal IRCO programs or external partners as needed
Participate in case reviews with team members and complete all required closing documentation

Requirements

What you’ll need

Fluency in English and a 2nd language commonly spoken by immigrants and refugees required. (Dari, Pashto, Ukrainian, Rohingya preferred)
Must be able to pass extensive Background Check
Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours
Experience working with refugee and immigrant communities, particularly new arrivals
Experience with case management and resource referral
Experience working with individuals and families navigating daily tasks
Ability to discuss sensitive topics (e.g. physical health, trauma, mental health, financial insecurity, food insecurity) with care and respect
Experience communicating with individuals with various backgrounds, community focused alignments, community traditions, and income and opportunity status.
Strong computer skills including proficiency in the use of Microsoft programs and applications
Strong communication skills in a multilingual, multi-background organization
Strong ability to work with multi-background staff in a team setting
Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments.

Benefits

Comp & perks

3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending account

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Case ManagementResource ReferralIntake ProceduresEligibility ScreeningProgram EnrollmentTracking And ReportingMicrosoft Programs Proficiency

Soft Skills

Communication SkillsTeam CollaborationFlexibilitySensitivity To Diverse Backgrounds

Certifications

Valid Driver’s LicenseCurrent Auto-Insurance