Agent Experience Consultant
IMH
full-time
Posted on:
Location Type: Hybrid
Location: Murray • Utah • United States
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Salary
💰 $41 - $65 per hour
About the role
- Serves as a consultant to the Agent Experience team, providing strategic advice and hands-on executing for events and relationship building strategies.
- Partners with cross-functional teams to identify opportunities for process and system improvements and enhancements, delivers actionable recommendations, and actively implements solutions to enhance agent experience initiatives.
- Leads out on projects and events and presents in meetings, representing the company in a professional way.
- Advise and support agent contracting, training, and team processes to ensure success.
- Consult on agent events, providing expertise in planning, contracting, budgeting, and execution.
- Facilitate updates to systems, policies, and processes by recommending and implementing innovative solutions.
- Evaluate current systems and make recommendations for enhancements, supporting project execution for the Agent Experience team.
- Partner with leaders and cross-functional teams to provide expert guidance and actionable solutions that enhance the agent experience.
- Apply advanced problem-solving skills to resolve complex challenges and manage sensitive conversations.
- Engage directly with key agents and agencies to understand needs and deliver tailored consulting support across all markets and lines of business.
Requirements
- Three years’ work experience in a business or consulting environment
- Demonstrated experience in project management, process improvement, and cross-functional collaboration
- Experience advising on and executing initiatives, with a proven ability to translate recommendations into actionable solutions
- Strong analytical, communication, and stakeholder engagement skills
- Bachelor's degree (or equivalent experience) preferred
- Three to five years’ experience in health insurance or consulting preferred
- Experience advising on and executing projects or initiatives preferred
- Contracting and compliance knowledge preferred
Benefits
- generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprocess improvementcontractingcompliance
Soft Skills
analytical skillscommunication skillsstakeholder engagementproblem-solvingrelationship building