Imagenet LLC

Product Manager

• Define and own the product vision and multi-year roadmap for our product portfolio in the healthcare payer space
• Develop a deep understanding of the challenges across revenue optimization, quality improvement, utilization management, and compliance
• Identify opportunities to differentiate via NLP, OCR, LLMs, and AI technologies
• Lead the end-to-end product lifecycle: ideation, market validation, requirements, MVP definition, go-to-market readiness, and post-launch iterations
• Drive prioritization based on business impact, regulatory urgency, and technical feasibility
• Collaborate cross-functionally with engineering, clinical experts, compliance, marketing, and sales to bring successful products to market
• Act as the primary product evangelist with internal and external stakeholders, including clients, partners, social media, the press, and regulators
• Regularly engage with health plans, vendor-partners MSOs and IPAs, and industry thought leaders to gather feedback and validate product-market fit.

Vice President – Head of Product Development

Salesforce Analyst

• Build and maintain dashboards and reports in Salesforce and Tableau (or other BI tools)
• Deliver timely and accurate reports for board meetings, weekly sales calls, and other business needs
• Translate complex data into clear, actionable insights for stakeholders
• Ensure Salesforce data accuracy and troubleshoot reporting issues
• Oversee pipeline reporting and ensure all sales opportunities are consistently updated
• Identify process gaps and streamline reporting workflows to improve efficiency
• Anticipate the reporting needs of sales leadership and proactively deliver solutions
• Provide data-driven recommendations to support strategy and performance improvements
• Foster collaboration and continuous improvement within the sales operations function
• Partner closely with U.S.-based sales leadership and cross-functional teams
• Reports to Manager, Client Administration and Sales Support (U.S.-based)

Salesforce Analyst – Reporting

Customer Support

• Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
• Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system and internal systems
• Document benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
• Communicate with patients to clarify insurance coverage and respond to basic inquiries
• Collaborate with clinical and billing teams regarding eligibility and authorization status
• Identify and resolve discrepancies in insurance information; escalate complex cases as needed
• Maintain compliance with HIPAA and patient privacy regulations
• Deliver excellent customer service over the phone in a fast-paced, high-volume environment

Healthcare Customer Service

• Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
• Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system
• Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
• Communicate with patients to clarify insurance coverage and respond to basic inquiries
• Collaborate with clinical and billing teams regarding eligibility and authorization status
• Identify and resolve discrepancies in insurance information; escalate complex cases as needed
• Maintain compliance with HIPAA and patient privacy regulations

Healthcare Customer Service Representative

• Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
• Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) and internal systems
• Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
• Communicate with patients to clarify insurance coverage and respond to basic inquiries via phone
• Collaborate with clinical and billing teams regarding eligibility and authorization status
• Identify and resolve discrepancies in insurance information; escalate complex cases as needed
• Maintain compliance with HIPAA and patient privacy regulations
• Deliver excellent customer service in a high-volume, fast-paced call center environment

Customer Service Representative, Healthcare

Customer Service, Healthcare

• Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
• Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system and internal systems
• Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
• Communicate with patients to clarify insurance coverage and respond to basic inquiries
• Provide excellent customer service over the phone in a fast-paced, high-volume environment
• Collaborate with clinical and billing teams regarding eligibility and authorization status
• Identify and resolve discrepancies in insurance information; escalate complex cases as needed
• Maintain compliance with HIPAA and patient privacy regulations
• Adhere to scheduled shift: Monday-Friday 11:00am to 8:00pm EST / 10:00am to 7:00pm CT