Imagenet LLC

Recruitment

• End to end recruitment for Ph and US roles across various levels (entry-level to executive) preferably in a BPO or high-volume setting.
• Manage and execute ramp hiring projects, ensuring aggressive hiring targets and timelines are met.
• Partner closely with hiring managers and business leaders to understand workforce demands and provide strategic hiring solutions.
• Supervise, mentor and support junior talent acquisition.
• Develop and implement effective sourcing strategies using job boards, social media, referrals, and talent pipelines.
• Conduct candidate screening, interviews, assessments, endorsements, and offer management.
• Ensure a positive candidate experience from initial contact through onboarding.
• Track, maintain and analyze recruitment KPIs.
• Ensure compliance with company recruitment policies.
• Ensure real time tracking of all Talent Acquisition Dashboards.
• Continuously improve recruitment processes and contribute to employer branding initiatives.

Senior Talent Acquisition Specialist

Operations

• Oversee day-to-day operations across multiple branch locations
• Execute against established productivity, quality, cost, and SLA targets
• Escalate risks and performance issues to senior leadership as appropriate
• Manage branch supervisors and operational staff
• Support training and onboarding for client-specific processing requirements
• Drive employee engagement and support retention initiatives
• Ensure adherence to standardized workflows and operating procedures
• Identify opportunities for incremental process improvements and digitization
• Support new client implementations and workflow rollouts
• Ensure compliance with records retention, privacy, and security requirements
• Support business continuity planning and site readiness
• Oversee facility operations and physical security in coordination with leadership
• Monitor vendor performance and support cost-control initiatives

Regional Manager – Branch Operations

Claims Specialist

• Review and adjudicate medical claims , ensuring accurate coding, data entry, and application of appropriate reimbursement methodologies.
• Verify patient eligibility , provider credentialing, and coverage details to facilitate accurate claims processing.
• Communicate with internal resources, and internal stakeholders to resolve claim discrepancies, request additional information, or clarify issues.
• Participate in ongoing training and professional development activities.
• Maintain accurate and detailed records of claims processing activities.
• Review claim forms and supporting documents
• Determine eligibility, verify data accuracy
• Request additional information when needed
• Process claims end-to-end
• Identify and escalate complex or unusual claims for further review or investigation.
• Participate in ongoing training and professional development activities.
• Handle more complex claims with multiple services, providers

Claims Examiner

Customer Support

• Support U.S. healthcare members by handling benefits inquiries, eligibility verification, and medical claims processing.
• Handle inbound and outbound calls related to healthcare benefits, eligibility, and medical claims.
• Explain claims status, denials, EOBs, and coverage limitations to members.
• Research and resolve claims-related concerns using internal healthcare systems.
• Accurately document interactions and resolutions in CRM tools.
• Meet defined productivity, quality, and HIPAA compliance standards.

Senior Talent Acquisition Specialist

Regional Manager – Branch Operations

Claims Examiner

Healthcare Customer Service Advocate