FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Training and QA Manager – US Healthcare Operations
Imagenet LLCQA & Training Manager for U.S. healthcare operations overseeing quality assurance and training initiatives.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
quality assurancetraining programsQA auditscoachingQA scorecardsdata analysisclaims adjudicationU.S. healthcare claims processingcorrective training initiatives
Soft Skills
communicationcollaborationleadership
Tools & Technologies
HIPAA
Industry Keywords
U.S. healthcare operationsBPOoffshore supportperformance gapstraining needs
About the role
Key responsibilities & impact- Lead quality assurance and training programs supporting U.S. healthcare operations.
- Develop and maintain standardized onboarding and certification programs for claims and/or contact center teams.
- Conduct QA audits, side‑by‑side coaching, and training sessions to improve operational performance.
- Support underperforming teams through targeted training and QA interventions.
- Establish and maintain QA scorecards and ensure consistent scoring standards.
- Participate in internal and client-facing calibration sessions to align quality expectations.
- Analyze QA trends and identify root causes for errors, performance gaps, and training needs.
- Partner with Operations leaders to implement improvement initiatives.
- Track and report QA performance, training completion, and certification results.
- Ensure training and QA processes comply with HIPAA and client-specific requirements.
Requirements
What you’ll need- Minimum 5–7 years of experience in U.S. healthcare operations, particularly claims adjudication.
- At least 2–3 years in a QA, training, or quality leadership role.
- Strong knowledge of U.S. healthcare claims processing (Professional and/or Institutional).
- Experience conducting QA audits and facilitating training or coaching sessions.
- Ability to analyze quality trends and implement corrective training initiatives.
- Strong communication skills and ability to collaborate with operations leaders and U.S. stakeholders.
- Experience working in a healthcare BPO or offshore support environment is preferred.
Benefits
Comp & perks- Comprehensive HMO Coverage (Medical & Dental)
- Coverage starting Day 1 + 1 Free Dependent
- Hybrid Work Arrangement
- Opportunity to work with leading U.S. healthcare organizations