Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.
Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives.
Lead and drive challenging requests across simultaneous client engagements.
Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements.
Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions.
Perform health checks, document findings, and provide best-practice recommendations.
Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion.
Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
Collect metrics and develop reports that illustrate project health and progress.

Requirements

5-10 years of experience supporting SaaS enterprise software
Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
A solid technical background in advanced security (preferably with technical certifications)
Experience deploying enterprise security solutions
Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels
Be effective working independently and in a team setting

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaScybersecurityZero Trust architectureenterprise security solutionsadvanced security

Soft Skills

project leadershipcoordinationproblem-solvinginfluencingcustomer advocacy