Head – Global Technical Account Management
Illumio
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $202,000 - $242,000 per year
Job Level
About the role
- You will lead our growing Technical Account Management team, a group of professionals focused on accelerating customer value.
- Collaborate with cross-functional teams such as Training, Support, Engineering, Professional Services, and Product to assemble the appropriate resources for each account.
- Develop product knowledge to advise customers on technical and industry best practices.
- Track TAM portfolio assignments, progress, and results on an ongoing basis.
- Inspect customer adoption issues and increase adoption health where required to ensure that customers rapidly adopt Illumio's solutions and expand on our platform.
- Establish “trusted advisor” relationships with the management and technical teams on the customer side while working with our account team to extend Illumio’s footprint.
- Lead and support meetings with internal and external stakeholders on major accounts.
- Identify areas of risk, ensure all stakeholders are aware, and drive mitigation plans.
- Generate a monthly summary of accounts’ statuses, producing improvement plans to drive adoption wherever necessary.
- Travel to customer sites and company headquarters may be required.
Requirements
- A customer-focused approach to leadership
- Win-win problem solving and consensus-building approach within cross-functional teams
- Proactive identification and communication of critical decision points, issues, and resolution
- Experience identifying, hiring, and developing top talent
- Autonomy in decision making
- 10+ years of customer relationship experience
- 6+ years of professional management experience
- Clear and compelling communication
- Ability to execute a team growth strategy as the business requires
- Escalation mitigation experience
- Expertise in documenting customer successes
Benefits
- Medical, Dental, Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-focused leadershipproblem solvingconsensus-buildingproactive communicationdecision makingteam growth strategy executionescalation mitigationdocumentation of customer successes