Illinois Department of Human Services

Service Performance Manager – Professional Services, Digital

Illinois Department of Human Services

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £65,000 per year

Job Level

Senior

About the role

  • Manages the delivery of the Services within the PS&D area which may go across the whole of the Technology and Data Directorate.
  • Responsible for the introduction of new services into the Operation Teams, managing service levels, project introduction & transition and the setting up of contracts.
  • Accountable for the delivery of complex projects and the management of transition of services into BAU.
  • Proactively leading primarily a team of SPM's (within PS&D and collaboration with other towers SPMs) to ensure effective collaboration, engagement and smooth operation of the safety critical and business critical services.
  • Available on site at Pier Walk or GLA Customer site for 3 days (minimum) per week.

Requirements

  • Extensive experience in Supplier relationship management with excellent customer relationship skills, and with proven experience of managing stakeholders at all levels of the organisation.
  • Extensive experience of running and supporting multiple Operational services as identified under special accountabilities above.
  • Excellent oral written customer engagement & communication skills at a business.
  • High volume of Safety Critical & Business services delivered to the following organizations: GLA family, LLDC, OSDC and similar areas.
  • A good working knowledge of the service areas highlighted in special accountabilities area.
  • Leadership skills; interpersonal skills and the ability to manage and resolve conflict.
Benefits
  • Final salary pension scheme
  • Free travel for you on the TfL network
  • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
  • 30 days annual leave plus public and bank holidays
  • Private healthcare discounted scheme (optional)
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure and travel offers
  • Discounted Eurostar travel
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer relationship managementstakeholder managementoral communicationwritten communicationleadershipinterpersonal skillsconflict resolution