Monitoring Support Manager
Illinois Department of Human Services
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £40,000 - £45,000 per year
About the role
- Manage the production of mileage and QSI data ensuring accurate performance data is continually provided to the business under strict deadlines.
- Manage and monitor the Mileage coding/submission/finalisation process.
- Ensure the capture, verification and recording of accurate mileage information from bus operators.
- Identify any issues arising from the submitted data and ensure an effective resolution.
- Manage the QSI survey design process ensuring changes are implemented.
- Manage the 'Data Appeals' process from Bus Operators.
- Manage the daily and weekly variance and exception processes for mileage data.
Requirements
- High standards numeracy and literacy are essential.
- Good inter-personal, influencing and communication skills (verbal & written).
- Ability to achieve results through others within conflicting priorities.
- Good analytical skills with an ability to interpret large amounts of data.
- Good keyboard skills and competent in use of the Microsoft Office software suite including Power Point, Excel, Word and Outlook.
- A sound educational background, ideally to ‘A’ level standard, with good grades in Mathematics and English Language to GCSE level, or equivalent is essential.
- Proven experience of using databases for data input and interrogation.
- Experience of working to tight deadlines without compromising high standards of accuracy.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata verificationdata recordingdata inputdata interrogationnumeracyliteracyanalytical skillskeyboard skillsQSI survey design
Soft Skills
interpersonal skillsinfluencing skillscommunication skillsability to achieve results through othersconflict resolutionattention to detailtime managementproblem-solvingadaptabilityteam collaboration