Leading the Reporting & Insights team to deliver high-quality dashboards, Management Information, and performance reports that influence decisions up to Executive Committee level.
Producing high-quality interpretation, commentary and insights of performance and customer trends
Driving transformation of reporting tools and processes, reducing reliance on manual Excel reports and introducing innovative, automated solutions.
Providing proactive customer-centric insights from queries, complaints, and feedback to inform TfL’s short- and long-term strategies.
Building strong business partnering capability within your team to ensure insights actively shape operational and strategic initiatives and actively manage your key stakeholders.
Championing data governance and ethical data use while ensuring compliance with GDPR.
Developing and mentoring your team to foster a culture of curiosity, collaboration, and continuous learning.

Requirements

Strong leadership skills with experience building high-performing analytical teams (E)
Expert understanding of performance reporting frameworks, KPI design, and operational dashboards in a complex, customer-facing environment (E)
Proficiency in business intelligence tools, particularly Power BI and advanced Excel and experience of automating manual reporting processes, particularly using the Power Apps suite (E)
Technical proficiency in VBA, DAX and M languages and using Data Bricks (E)
Ability to translate complex data into clear, actionable insights that drive decision-making (E)
Excellent stakeholder engagement and communication skills, with the confidence to influence senior leaders (E)

Benefits

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

performance reporting frameworksKPI designoperational dashboardsVBADAXM languagesData Bricksbusiness intelligence toolsPower BIadvanced Excel

leadershipstakeholder engagementcommunicationteam developmentcustomer-centric insightscollaborationcuriositycontinuous learninginfluencingmentoring